Senior Client Success Manager — Hybrid, Growth & Strategy

dentsu; Maryland; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k

Flexible PTO

15 paid holidays

Paid parental leave

Job summary

Merkle Italia is seeking a dynamic Sr. Account Manager to drive client success through exceptional account leadership and strategic partnership.

You will serve as the primary liaison between clients, account teams, and internal stakeholders, ensuring seamless execution and measurable business impact. This is a hybrid role based in Maryland, USA, with remote flexibility and a focus on revenue forecasting, change management, and cross-functional collaboration to deliver high-value solutions and

Qualifications

• Bachelor's degree required.
• 5-7+ years in client services or account management.
• 3+ years of project management experience.
• Experience with financial forecasting, revenue management, and account operations.
• Comfort working with remote and distributed teams.

Responsibilities

• Manage a portfolio of clients with varying complexity and allocation.
• Lead meetings, manage stakeholder relationships, ensure alignment.
• Own revenue forecasting and opportunity management.
• Identify risks and growth opportunities, support strategy development.
• Lead client reviews and translate insights into recommendations.
• Oversee deliverables, change requests, and proposals.
• Drive account planning, health assessments, and cross-functional collaboration.
• Maintain proactive communication to align expectations and mitigate risk.

Skills

Communication

Presentation

Storytelling

Insight delivery

Organization

Collaboration

Time management

Stakeholder management

Analytical mindset

Adaptability

Growth mindset

Education

Bachelor's degree

Tools

Power BI

Job description

Merkle Italia is seeking a dynamic Sr. Account Manager to drive client success through exceptional account leadership and strategic partnership.

You will serve as the primary liaison between clients, account teams, and internal stakeholders, ensuring seamless execution and measurable business impact. This is a hybrid role based in Maryland, USA, with remote flexibility and a focus on revenue forecasting, change management, and cross-functional collaboration to deliver high-value solutions and