Senior Client Success & Growth Manager

Valet Living; Portland (OR); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Flexible time off

Tuition reimbursement

Referral bonuses

Pet insurance

Assistance programs

Discount programs

Torch Fitness access

Job summary

Valet Living is seeking a Client Success Manager to serve as the primary contact for a large portfolio of multifamily clients, driving retention, revenue growth, and high-quality service delivery.

You will partner with branch leadership, field teams, and internal partners to resolve issues quickly, conduct onsite visits, and manage up to 100 communities. This is a full-time, field-based role requiring travel within the assigned region.

Qualifications

• 5+ years in B2B account management, client success, service delivery, or project management roles.
• Relationship builder with onsite and executive‑level decision-makers.
• Highly organized with strong time management in a fast‑paced, high‑volume environment.
• Service-minded with a deep understanding of service delivery and issue resolution.
• CRM and work order management proficiency; Salesforce preferred.
• Bachelor's degree preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Serve as the primary point of contact and overall account lead for assigned clients.
• Build and maintain long-term relationships with onsite decision-makers.
• Manage a large client portfolio that may include up to 100 multifamily communities.
• Conduct regular onsite visits, bi-weekly calls, and ongoing email communication in line with branch cadence.
• Track all client interactions, activity, and outcomes in CRM systems.
• Achieve defined client success KPIs including retention, revenue penetration, and services per client.
• Own client retention by proactively identifying risks, addressing concerns, and preventing churn.
• Monitor account health, service usage patterns, and satisfaction feedback.
• Conduct regular portfolio reviews to identify service gaps and expansion opportunities.
• Develop and implement action plans to strengthen engagement and long‑term partnerships.
• Act as the lead contact for service delivery issues, following escalation and resolution processes.
• Collaborate with internal teams including Order Processing, Billing, Sales, and Branch Operations to resolve complex issues.
• Lead onboarding and transfer‑of‑trust for new clients.
• Partner with clients to stay aligned with changing operational and business objectives.

Skills

Client management

Relationship building

Organization skills

Service mindset

Problem solving

CRM experience

Subcontractor management

Integrity

Language: English/Spanish

Education

Bachelor's degree

Job description

Valet Living is seeking a Client Success Manager to serve as the primary contact for a large portfolio of multifamily clients, driving retention, revenue growth, and high-quality service delivery.

You will partner with branch leadership, field teams, and internal partners to resolve issues quickly, conduct onsite visits, and manage up to 100 communities. This is a full-time, field-based role requiring travel within the assigned region.