Field-Based Client Success Leader - Growth & Retention

Valet Living, LLC; Dallas (TX); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Bonus Target: 35% of annual salary (qu

Field-based with daily onsite client

Travel within assigned region

Job summary

Valet Living, LLC is seeking a Client Success Manager to serve as the primary contact for a large portfolio of multifamily clients, driving long-term value and top-notch service. You will retain clients, resolve issues quickly, and grow accounts by aligning services to evolving client needs.

The role is field-based with daily onsite client interaction, requiring travel within the assigned region. A bachelor’s degree is preferred and Salesforce experience is a plus.

Qualifications

• 5+ years in B2B account management, client success, or related roles.
• Proven ability to build trust with onsite and executive-level decision-makers.
• Strong organizational and prioritization skills in a high-volume environment.
• Service delivery, coordination, and issue resolution expertise.
• CRM experience; Salesforce preferred.

Responsibilities

• Serve as the primary contact and account lead for assigned clients.
• Build and maintain long-term relationships with onsite decision-makers.
• Manage a portfolio of multifamily communities; may include up to 100 properties.
• Conduct onsite visits, bi-weekly calls, and ongoing email communication.
• Track client interactions and outcomes in CRM systems.
• Achieve client success KPIs including retention and revenue growth.

Skills

Client management

Relationship building

CRM experience

Salesforce experience

Issue resolution

Problem-solving

English/Spanish bilingual

Education

Bachelor's degree preferred

Tools

Salesforce

CRM systems

Job description

Valet Living, LLC is seeking a Client Success Manager to serve as the primary contact for a large portfolio of multifamily clients, driving long-term value and top-notch service. You will retain clients, resolve issues quickly, and grow accounts by aligning services to evolving client needs.

The role is field-based with daily onsite client interaction, requiring travel within the assigned region. A bachelor’s degree is preferred and Salesforce experience is a plus.