Senior Client Success Exec - Healthcare PBM (Remote)

Navitus; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision benefits

20 days PTO

4 weeks parental leave

9 holidays

401K match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Referral Bonus Program – up to $750

Job summary

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team.

This role focuses on national accounts, managing complex client needs, and developing long-term account strategies with senior-level relationships across large healthcare organizations. The ideal candidate has 7+ years of experience interfacing with large clients, a strategic mindset, and strong communication and negotiation skills.

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• Knowledge of PBM or health care industry preferred.
• At least 7 years of successful client-facing experience using requirements-gathering, persuasion, and sales techniques.
• Strategic thinking to prepare business plans and execute objectives.
• Ability to work independently and prioritize client needs.
• Strong team orientation and commitment to sales and client service.
• Willingness to travel as needed to meet goals.
• Excellent verbal and written communication, presentation and negotiation skills.
• PC skills: Microsoft Office, Email, Internet.
• Ability to manage coordinator level resources.
• Valid State Driver’s License and current automobile insurance.
• Participate in and support compliance program objectives.
• Ability to interact cooperatively with other employees.

Responsibilities

• Support/back up the CSE, Senior CSC and CSC responsibilities.
• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
• Investigate/follow-up if Performance Guarantees are not met and present results to clients.
• Conduct Client training (Client Portal Site, Navi-Claim, etc.).
• Assist with escalated member/Client issues requests.
• Identify and present Client opportunities to improve costs, service and health.
• Contract maintenance and performance.
• Travel to Client sites.
• Provide mentoring to coordinator levels and CSEs.
• Other duties as assigned.

Skills

Client relationship management

Strategic thinking

Communication

Negotiation

Presentation skills

Education

Bachelor's degree in business/marketing/related area

Tools

Microsoft Office

Email

Internet

Job description

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team.

This role focuses on national accounts, managing complex client needs, and developing long-term account strategies with senior-level relationships across large healthcare organizations. The ideal candidate has 7+ years of experience interfacing with large clients, a strategic mindset, and strong communication and negotiation skills.