Remote Client Success Manager — IT & Accounting Firms

Rightworks; Nashua (NH); Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Company-paid short and long-term disability insurance

Life insurance

Generous 401K match

Affordable medical, dental, and vision coverage

Generous PTO and paid holidays

Volunteer paid time off

Job summary

A technology solutions firm is seeking a Client Success Manager to manage client relationships post-implementation. This role involves regular communication with clients and internal teams to ensure a positive experience, advising on best practices, and overseeing projects. With a focus on account management within the accounting industry, candidates should have relevant experience and a bachelor's degree. This remote-based position offers competitive compensation within the range of $65,000 - $70,000 annually, along with comprehensive benefits.

Qualifications

• 4-6+ years of account management experience in the IT industry or related experience.
• Knowledge of the accounting industry, as it relates to the services and products offered.
• Ability to learn Rightworks processes and technologies.

Responsibilities

• Manage life cycle of clients following project implementation.
• Have regular contact with cloud administrators and partners.
• Communicate with internal teams to deliver resolutions to clients.

Skills

Communication

Time management

Decision making

Presentation

Organization

Proactive problem-solving

Conflict resolution

Education

Bachelor’s degree in business management or equivalent

Tools

Citrix

Microsoft products

Dell technologies

Network Monitoring systems

Job description

A technology solutions firm is seeking a Client Success Manager to manage client relationships post-implementation. This role involves regular communication with clients and internal teams to ensure a positive experience, advising on best practices, and overseeing projects. With a focus on account management within the accounting industry, candidates should have relevant experience and a bachelor's degree. This remote-based position offers competitive compensation within the range of $65,000 - $70,000 annually, along with comprehensive benefits.