Senior Client Success Consultant

ADP, Inc.; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

ADP, Inc. in Tempe is seeking a Senior Client Support Consultant to act as the front-line for resolving client payroll issues and questions. You will train clients on ADP technology, maintain service quality, and uphold ADP's reputation for client satisfaction.

The role requires strong communication, a metrics-driven mindset in a call-center setting, and the ability to handle a high-volume inbound workload with professionalism.

Qualifications

• At least 7 years of experience in a customer service environment.
• Strong focus on client satisfaction in a relevant industry or HR/HRIS context.
• At least 5 years of professional consulting experience or equivalent in a systems organization.
• Ability to work overtime during peak seasons.

Responsibilities

• Client Support: help clients manage business using our solutions and troubleshoot payroll issues.
• Coordinate with multiple business units to deliver a seamless client experience.
• Maintain knowledge of payroll compliance, procedures, products, and desktop support tools.

Skills

Customer service experience

Client satisfaction focus

HR/HRIS systems experience

Professional consulting experience

Overtime availability

Job description

ADP, Inc. in Tempe is seeking a Senior Client Support Consultant to act as the front-line for resolving client payroll issues and questions. You will train clients on ADP technology, maintain service quality, and uphold ADP's reputation for client satisfaction.

The role requires strong communication, a metrics-driven mindset in a call-center setting, and the ability to handle a high-volume inbound workload with professionalism.