Client Support Pro – Payroll Tax & Client Success

ADP; Tempe (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

ADP in Tempe, Arizona is hiring a Client Support Consultant to serve as the front-line for solving client challenges, including payroll tax issues and onboarding new users to ADP technology.

You will uphold ADP's service reputation, deliver clear communication over phone and email, and continually expand your payroll tax knowledge through our top-ranked training. This role offers growth, a collaborative culture, and the opportunity to impact clients' businesses daily.

Qualifications

• 1 to 2 years of payroll processing or payroll tax processing experience.
• A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required.
• You can work overtime hours during peak seasons.

Responsibilities

• Client Support: help clients manage their business using our solutions, troubleshoot and resolve payroll tax issues, and partner with multiple teams for a seamless client experience.
• Continually upgrade knowledge on payroll tax, federal and state compliance, and desktop support tools to support clients.
• Adhere to a daily schedule and manage a consistent volume of calls and service requests, with peak-season variability.

Skills

Payroll processing

Client satisfaction

Communication

Education

College degree preferred

Job description

ADP in Tempe, Arizona is hiring a Client Support Consultant to serve as the front-line for solving client challenges, including payroll tax issues and onboarding new users to ADP technology.

You will uphold ADP's service reputation, deliver clear communication over phone and email, and continually expand your payroll tax knowledge through our top-ranked training. This role offers growth, a collaborative culture, and the opportunity to impact clients' businesses daily.