Payroll & Client Success Advisor I

ADP, Inc.; Tempe (AZ); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Volunteer time off

Job summary

ADP, a global provider of cloud-based human capital management solutions, is hiring Payroll Business Partner I in Tempe, AZ. You will serve as the primary client liaison for payroll compliance and provide first-level support by phone for multiple functional areas, ensuring clients stay compliant with federal, state, and local laws.

This role emphasizes advisory and service excellence, educating clients on product value, building trusted relationships, and resolving issues in a metrics-driven

Qualifications

• 0-1 year of client and/or service experience.
• Overtime hours during peak seasons.
• College degree is not required.
• Military/Veteran experience may be valuable.

Responsibilities

• Be a Trusted Advisor and Problem Solver to help clients resolve issues.
• Build relationships with clients via phone, email, and chat.
• Educate clients on product value and provide practice recommendations.
• Organize a daily schedule to handle high call volumes.

Skills

Customer service

Communication

Phone support

Problem solving

Education

College degree preferred

Job description

ADP, a global provider of cloud-based human capital management solutions, is hiring Payroll Business Partner I in Tempe, AZ. You will serve as the primary client liaison for payroll compliance and provide first-level support by phone for multiple functional areas, ensuring clients stay compliant with federal, state, and local laws.

This role emphasizes advisory and service excellence, educating clients on product value, building trusted relationships, and resolving issues in a metrics-driven