Hybrid Client Services Consultant II - Benefits Pro

MetLife; Cincinnati (OH); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits package

401(k) with employer matching

Life insurance

Job summary

MetLife is seeking a Client Service Consultant as part of its Group Benefits team. The program begins with a four-month training track, then transitions to client service for MetLife group insurance customers. You’ll work with mentors to learn products, systems, and service processes, delivering a strong customer experience.

This hybrid role requires in-office collaboration at least three days per week. The position includes a salary range of $70,000–$80,000 and eligibility for annual incentive

Qualifications

• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software.
• Self-motivated to learn more about the business and is proactive in personal development.

Responsibilities

• Complete required MetLife training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Organizational skills

Interpersonal skills

Communication skills

Autonomy

Multitasking

Industry knowledge (US benefits)

Microsoft Office proficiency

Self-motivation

Tools

Microsoft Office

Job description

MetLife is seeking a Client Service Consultant as part of its Group Benefits team. The program begins with a four-month training track, then transitions to client service for MetLife group insurance customers. You’ll work with mentors to learn products, systems, and service processes, delivering a strong customer experience.

This hybrid role requires in-office collaboration at least three days per week. The position includes a salary range of $70,000–$80,000 and eligibility for annual incentive