Group Benefits Client Services Consultant

MetLife; Cincinnati (OH); Hybrid; USD 60,000 - 70,000; Full time

Job summary

MetLife is hiring for a Client Service Consultant track in Cincinnati after a comprehensive 4‑month training program that builds expertise in employee benefits. You’ll deliver administrative and client service for MetLife group insurance customers, collaborating with brokers and partners to improve processes and experiences.

Ideal candidates excel in organization, communication, and self‑direction, with experience in insurance preferred, and a willingness to learn and grow within a dynamic,

Qualifications

• Excellent organizational, interpersonal, and communication skills, both written and verbal.

Responsibilities

• Complete required MetLife training programs, including graduation from the Service Academy Program.
• Partner with a mentor to gain knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem‑solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end‑to‑end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Customer service

Communication

Organization

Microsoft Office

AI-enabled tools

Tools

Microsoft Office

AI tools

Job description

MetLife is hiring for a Client Service Consultant track in Cincinnati after a comprehensive 4‑month training program that builds expertise in employee benefits. You’ll deliver administrative and client service for MetLife group insurance customers, collaborating with brokers and partners to improve processes and experiences.

Ideal candidates excel in organization, communication, and self‑direction, with experience in insurance preferred, and a willingness to learn and grow within a dynamic,