Senior Client Strategy Director – Remote

Silverback Strategies; États-Unis; À distance; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Comprehensive health, dental, and vis​

Virtual Team Events and a fun, casual,

Company-paid ClassPass membership

12 weeks of Paid Parental Leave

Summer Fridays

401(k) with Employer Match

Résumé du poste

Silverback Strategies is seeking an Associate Director, Client Services to serve as the strategic lead and trusted advisor for a portfolio of key client relationships. You will own client health from end to end, understanding each client's business and connecting marketing performance to real business outcomes.

You won't be doing hands-on campaigns, but you will partner with Paid Media, SEO, Measurement, and Creative teams to turn performance data into a clear client story and ensure accounts

Qualifications

• 7+ years of client services, account management, or client strategy experience, with at least 4 years at a digital or performance marketing agency.

Responsabilités

• Understand each client's business and marketing performance through data analysis, and develop cross-functional marketing strategies that ladder up to their business goals.
• Analyze paid media performance across your portfolio by triangulating data from Google Ads, Meta Ads, Google Analytics, and client CRMs. When platform-reported conversions don't match pipeline in the CRM, you're the one who figures out why and explains it clearly.
• Build healthy, long-lasting client relationships through active listening and follow-through. Proactively monitor positive and negative client feedback to identify and mitigate churn risk before it affects the relationship.
• Own retention and revenue growth for your portfolio. Identify strategic upsell and cross-sell opportunities, partner with our sales team on expansions, and lead the way through crisis moments with steady, solutions-first communication.
• Partner with delivery teams to build 3-month rolling plans that balance client performance goals with margin targets. When an account is off track, dig into the root cause and resolve it through process changes, expectation resets, or rescopes.
• Regularly surface opportunities to improve how we work, whether that means increasing client value, eliminating waste, or making our people's jobs easier.
• Stay on top of changes in the marketing industry, understand how they impact your clients, and help clients navigate and capitalize on that change. Turn client wins into case studies that fuel our marketing.
• Contribute a weekly news insight and point of view to keep our team and clients ahead of the curve.

Connaissances

Client relationship management

Data analysis

Communication

Description du poste

Silverback Strategies is seeking an Associate Director, Client Services to serve as the strategic lead and trusted advisor for a portfolio of key client relationships. You will own client health from end to end, understanding each client's business and connecting marketing performance to real business outcomes.

You won't be doing hands-on campaigns, but you will partner with Paid Media, SEO, Measurement, and Creative teams to turn performance data into a clear client story and ensure accounts