Strategic Client Services Director (Remote)

Tech Sales Jobs; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

Health, dental, vision plans

Company-paid ClassPass

12 weeks Paid Parental Leave

Summer Fridays

401(k) with Employer Match

Job summary

Silverback Strategies is a fully remote agency hiring an Associate Director, Client Services to lead strategic client health across a portfolio. You’ll partner with Delivery, Paid Media, SEO, and Measurement to turn performance data into clear client storytelling and ensure accounts stay healthy.

This is a senior role for a seasoned leader who thrives on the big picture: owning retention and growth, spotting churn risk, and guiding cross-functional teams to business outcomes.

Qualifications

• 7+ years in client services, account management, or client strategy at a digital/performance marketing agency.

Responsibilities

• Client Strategy: Understands each client's business and marketing performance and develops cross-functional strategies aligned to business goals.

Skills

Years of Experience

Paid Media Fluency

Deductive Reasoning

Communication

Self-Awareness

Big-Picture Thinking

Intellectual Curiosity

Comfort with Ambiguity

Resilience

Tools

Google Ads

Meta Ads

Google Analytics

CRMs

Job description

Silverback Strategies is a fully remote agency hiring an Associate Director, Client Services to lead strategic client health across a portfolio. You’ll partner with Delivery, Paid Media, SEO, and Measurement to turn performance data into clear client storytelling and ensure accounts stay healthy.

This is a senior role for a seasoned leader who thrives on the big picture: owning retention and growth, spotting churn risk, and guiding cross-functional teams to business outcomes.