Associate Director, Client Services (Fully Remote)

Silverback Strategies; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Health/dental/vision insurance

401(k) with employer match

12 weeks paid parental leave

Summer Fridays

ClassPass membership

Job summary

Silverback Strategies is a fully remote digital marketing agency helping clients grow through paid media, SEO, measurement, and creative. You will lead key client relationships, owning retention, growth, and health, and collaborate with paid media, SEO, measurement, and creative teams to tie performance to business outcomes.

The ideal candidate has 7+ years in client services or account management, including 4+ years at a digital agency, and can fluently speak paid media, using data from Google

Qualifications

• 7+ years of client services or account management experience, including 4+ years at a digital agency.
• Speak paid media fluently and use data from Google Ads, Meta Ads, Google Analytics, and CRMs to solve problems.
• Communicate complex stories clearly, stay resilient, and thrive in ambiguity.

Responsibilities

• Be the strategic lead for key client relationships, owning retention, growth, and client health.
• Partner with paid media, SEO, measurement, and creative teams to connect performance to business outcomes.

Skills

Client management

Paid media fluency

Storytelling

Tools

Google Ads

Meta Ads

Google Analytics

CRMs

Job description

• You will be the strategic lead for key client relationships, owning retention, growth, and client health.
• You will partner with paid media, SEO, measurement, and creative teams to connect performance to business outcomes.

What We're Looking For:

• Bring 7+ years of client services or account management experience, including 4+ years at a digital agency.
• Speak paid media fluently and use data from Google Ads, Meta Ads, Google Analytics, and CRMs to solve problems.
• Communicate complex stories clearly, stay resilient, and thrive in ambiguity.
• Enjoy unlimited PTO, comprehensive health/dental/vision, and a 401(k) with employer match.
• Take advantage of 12 weeks paid parental leave, summer Fridays, and a company-paid ClassPass membership.
• Be part of a fully remote, inclusive culture with virtual team events and a tight-knit team.

Silverback Strategies is a digital marketing agency that helps clients grow through paid media, SEO, measurement, and creative. It is a fully remote, tight-knit team named a best place to work by Ad Age and Inc., with a collaborative, 'work hard, play hard' culture.