Senior Client Solutions Leader – Strategic Accounts

Canon Business Services; Alpharetta (GA); Hybrid; USD 140,000 - 171,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Employee discounts

Training & development

Competitive pay

Job summary

Canon Business Process Services in Alpharetta, GA seeks a Senior Client Solutions Manager to lead a regional accounts portfolio and act as an enterprise-level trusted advisor. You will drive macro-level strategic alignment, sustainable account expansion, and transformative value creation across client partnerships.

You will mentor client service teams, partner with C-suite stakeholders to anticipate industry pressures, and sponsor scalable innovations that improve ROI and regional profitability.

Qualifications

• MBA or Bachelor's degree with MBA-equivalent experience and competency.
• 5-7 years' management and service industry experience, with experience in management, project coordination, business process and organizational workflows.
• 4+ years' experience supervising staff in a similar functional area.
• Previous P&L responsibility, prior experience in a customer service environment.
• Experience interfacing with executive-level customer contacts.
• Experience providing immediate response and remediation to escalated client and Senior Management concerns.
• Strong knowledge of data analysis and reporting.

Responsibilities

• Proactively audit client environments to sponsor, design, and execute scalable innovations, integrating advanced technologies and operational efficiencies to deliver measurable client value and ROI.
• Direct the strategic development and expansion of client accounts, transforming client relationships into enterprise-level trusted advisor partnerships and maximizing profitability across accounts.
• Forge and maintain high-level strategic partnerships with C-suite and senior client decision-makers to anticipate industry pressures, shape long-term business strategies, and align CBPS capabilities with client macro goals.
• Identify service expansion opportunities, contribute to complex proposal development, and oversee contract negotiations and renewals across accounts within assigned scope of responsibility.
• Accountable for account P&L performance against budgets, and the design and enforcement of robust SLAs and KPIs.
• Deliver executive presentations to demonstrate ongoing value, mitigate risk, and enhance client visibility.
• Lead, mentor, and develop Area Managers and/or client service teams, fostering a high-performing culture rooted in continuous improvement, professional development, and data-driven operational excellence.

Skills

Executive relationship management

Data analysis

Strategic thinking

Mentoring/leadership

Communication skills

Education

MBA or Bachelor's with MBA-equivalent experience

Tools

MS Word

MS Excel

PowerPoint

Visio

Report creation

Job description

Canon Business Process Services in Alpharetta, GA seeks a Senior Client Solutions Manager to lead a regional accounts portfolio and act as an enterprise-level trusted advisor. You will drive macro-level strategic alignment, sustainable account expansion, and transformative value creation across client partnerships.

You will mentor client service teams, partner with C-suite stakeholders to anticipate industry pressures, and sponsor scalable innovations that improve ROI and regional profitability.