Senior Client Solutions Manager

Canon Business Services; Alpharetta (GA); Ibrido; USD 140.000 - 171.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

401K with match

Employee discounts

Training & development

Competitive pay

Descrizione del lavoro

Canon Business Process Services in Alpharetta, GA seeks a Senior Client Solutions Manager to lead a regional accounts portfolio and act as an enterprise-level trusted advisor. You will drive macro-level strategic alignment, sustainable account expansion, and transformative value creation across client partnerships.

You will mentor client service teams, partner with C-suite stakeholders to anticipate industry pressures, and sponsor scalable innovations that improve ROI and regional profitability.

Competenze

• MBA or Bachelor's degree with MBA-equivalent experience and competency.
• 5-7 years' management and service industry experience, with experience in management, project coordination, business process and organizational workflows.
• 4+ years' experience supervising staff in a similar functional area.
• Previous P&L responsibility, prior experience in a customer service environment.
• Experience interfacing with executive-level customer contacts.
• Experience providing immediate response and remediation to escalated client and Senior Management concerns.
• Strong knowledge of data analysis and reporting.

Mansioni

• Proactively audit client environments to sponsor, design, and execute scalable innovations, integrating advanced technologies and operational efficiencies to deliver measurable client value and ROI.
• Direct the strategic development and expansion of client accounts, transforming client relationships into enterprise-level trusted advisor partnerships and maximizing profitability across accounts.
• Forge and maintain high-level strategic partnerships with C-suite and senior client decision-makers to anticipate industry pressures, shape long-term business strategies, and align CBPS capabilities with client macro goals.
• Identify service expansion opportunities, contribute to complex proposal development, and oversee contract negotiations and renewals across accounts within assigned scope of responsibility.
• Accountable for account P&L performance against budgets, and the design and enforcement of robust SLAs and KPIs.
• Deliver executive presentations to demonstrate ongoing value, mitigate risk, and enhance client visibility.
• Lead, mentor, and develop Area Managers and/or client service teams, fostering a high-performing culture rooted in continuous improvement, professional development, and data-driven operational excellence.

Conoscenze

Executive relationship management

Data analysis

Strategic thinking

Mentoring/leadership

Communication skills

Formazione

MBA or Bachelor's with MBA-equivalent experience

Strumenti

MS Word

MS Excel

PowerPoint

Visio

Report creation

Descrizione del lavoro

Senior Client Solutions Manager

Job Locations: US-GA-ALPHARETTA

Requisition ID: 2026-21891

# of Openings: 1

Category: Operations

Position Type: Regular Full-Time

Annual Salary: $155,000

Hybrid Position: Requires 10-20% travel

The Senior Client Solutions Manager is a leader across a portfolio of regional accounts, acting as an enterprise-level trusted advisor who drives macro-level strategic alignment, sustainable account expansion, and transformative value creation. This senior role elevates regional performance by proactively partnering with executive client stakeholders to anticipate industry pressures, shape long-term business strategies, and sponsor scalable innovations. The Senior Client Solutions Manager balances executive client relationship management, multi-segment operational governance, and advanced organizational leadership to optimize regional profitability, mentor Client Solutions Managers and client service teams, and deliver measurable return on investment.

RESPONSIBILITIES

Proactively audit client environments to sponsor, design, and execute scalable innovations, integrating advanced technologies and operational efficiencies to deliver measurable client value and return on investment (ROI).

• Direct the strategic development and expansion of client accounts, transforming client relationships into enterprise-level trusted advisor partnerships and maximizing profitability across accounts.
• Forge and maintain high-level strategic partnerships with C-suite and senior client decision-makers to anticipate industry pressures, shape long-term business strategies, and align CBPS capabilities with client macro goals.
• Identify service expansion opportunities, contribute to complex proposal development, and oversee contract negotiations and renewals across accounts within assigned scope of responsibility.
• Accountable for account P&L performance against budgets, and the design and enforcement of robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Deliver executive presentations to demonstrate ongoing value, mitigate risk, and enhance client visibility.
• Lead, mentor, and develop Area Managers and/or client service teams, fostering a high-performing culture rooted in continuous improvement, professional development, and data-driven operational excellence.

PHYSICAL DEMANDS/WORKING CONDITIONS

• 10% - 20% travel required; driving as needed
• Occasional client entertainment after normal business hours, including dinners and events

QUALIFICATIONS

EDUCATION:

• MBA or Bachelor's degree with MBA-equivalent experience and competency

EXPERIENCE:

• 5 - 7 years' management and service industry experience, with experience in management, project coordination, business process and organizational workflows
• 4+ years' experience supervising staff in a similar functional area

KNOWLEDGE:

• Previous P&L responsibility, prior experience in a customer service environment
• Experience interfacing with executive-level customer contacts
• Experience providing immediate response and remediation to escalated client and Senior Management concerns
• Strong knowledge of data analysis and reporting

COMPUTER SKILLS:

• Strong experience in Microsoft Word, Excel, PowerPoint and Visio
• Experience creating computer-based reports and analyzing data

BASIC QUALIFICATIONS:

• Work independently and interface internally with the client to accomplish objectives.
• Excellent communication skills
• Show initiative and utilize good judgment and decision-making skills
• Utilize discretion in the method and content of required reporting to fulfill objectives in a timely manner

What We Offer

• An opportunity to join an established team and be part of a successful and proven global organization!
• A competitive compensation program!
• Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
• Employee discounts on Canon products & vendor discount programs for employees!
• World-Class Training & Career Development Programs!

Connect With Us!

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.