Senior Client Solutions Manager

Canon Business Process Services, Inc.; Alpharetta (GA); Hybrid; USD 140,000 - 171,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Employee discounts on Canon products

World-Class Training & Career Dev

Job summary

Canon Business Process Services, Inc. seeks a Senior Client Solutions Manager to lead a regional portfolio. You will partner with executive stakeholders to drive strategic alignment, expand accounts, and sponsor scalable innovations that improve profitability across regions.

The role requires strong executive communication, P&L oversight, and ability to mentor client service teams. Hybrid work with 10–20% travel supports enterprise-level client value creation.

Qualifications

• MBA or Bachelor’s degree with MBA-equivalent experience.
• 5–7 years’ management and service industry experience.
• 4+ years’ experience supervising staff.
• Strong knowledge of data analysis and reporting.
• Experience interfacing with executive-level customer contacts.

Responsibilities

• Audit client environments to sponsor, design, and execute scalable innovations delivering measurable ROI.
• Strategically develop and expand client accounts while maximizing profitability.
• Forge high-level partnerships with C-suite and senior decision-makers to align CBPS capabilities with goals.
• Identify service expansion opportunities and oversee contract negotiations and renewals.
• Oversee account P&L performance and design robust SLAs and KPIs.
• Deliver executive presentations to demonstrate ongoing value and mitigate risk.
• Lead and develop Area Managers and client service teams.

Skills

Executive leadership

P&L management

Strategic partnering

Data analysis & reporting

Client relationship mgmt

Education

MBA or MBA-equivalent

Tools

Microsoft Word

Excel

PowerPoint

Visio

Job description

Overview

Annual Salary: $155,000

Hybrid Postion: Requires 10-20% travel

The Senior Client Solutions Manager is a leader across a portfolio of regional accounts, acting as an enterprise-level trusted advisor who drives macro-level strategic alignment, sustainable account expansion, and transformative value creation. This senior role elevates regional performance by proactively partnering with executive client stakeholders to anticipate industry pressures, shape long-term business strategies, and sponsor scalable innovations. The Senior Client Solutions Manager balances executive client relationship management, multi-segment operational governance, and advanced organizational leadership to optimize regional profitability, mentor Client Solutions Managers and client service teams, and deliver measurable return on investment.

Responsibilities

RESPONSIBILITIES

• Proactively audit client environments to sponsor, design, and execute scalable innovations, integrating advanced technologies and operational efficiencies to deliver measurable client value and return on investment (ROI).
• Direct the strategic development and expansion of client accounts, transforming client relationships into enterprise-level trusted advisor partnerships and maximizing profitability across accounts.
• Forge and maintain high-level strategic partnerships with C-suite and senior client decision-makers to anticipate industry pressures, shape long-term business strategies, and align CBPS capabilities with client macro goals.
• Identify service expansion opportunities, contribute to complex proposal development, and oversee contract negotiations and renewals across accounts within assigned scope of responsibility.
• Accountable for account P&L performance against budgets, and the design and enforcement of robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Deliver executive presentations to demonstrate ongoing value, mitigate risk, and enhance client visibility.
• Lead, mentor, and develop Area Managers and/or client service teams, fostering a high-performing culture rooted in continuous improvement, professional development, and data-driven operational excellence.

PHYSICAL DEMANDS/WORKING CONDITIONS

• 10% - 20% travel required; driving as needed
• Occasional client entertainment after normal business hours, including dinners and events

Qualifications

QUALIFICATIONS

EDUCATION:

• MBA or Bachelor’s degree with MBA-equivalent experience and competency

EXPERIENCE:

• 5 - 7 years’ management and service industry experience, with experience in management, project coordination, business process and organizational workflows
• 4+ years’ experience supervising staff in a similar functional area

KNOWLEDGE:

• Previous P&L responsibility, prior experience in a customer service environment
• Experience interfacing with executive-level customer contacts
• Experience providing immediate response and remediation to escalated client and Senior Management concerns
• Strong knowledge of data analysis and reporting

COMPUTER SKILLS:

• Strong experience in Microsoft Word, Excel, PowerPoint and Visio
• Experience creating computer-based reports and analyzing data

BASIC QUALIFICATIONS:

• Work independently and interface internally with the client to accomplish objectives.
• Excellent communication skills
• Show initiative and utilize good judgment and decision-making skills
• Utilize discretion in the method and content of required reporting to fulfill objectives in a timely manner

What We Offer

• An opportunity to join an established team and be part of a successful and proven global organization!
• A competitive compensation program!
• Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
• Employee discounts on Canon products & vendor discount programs for employees!
• World-Class Training & Career Development Programs!