Senior Client Services Specialist — High-Impact Support

Cox Automotive Canada; Arizona City (AZ); On-site; USD 30,000 - 46,000; Full time

Job summary

Cox Automotive Canada in Phoenix, AZ, is seeking a Sr Client Service Rep to act as the client advocate and ensure satisfaction through task ownership and accurate resolution in a fast-paced environment.

Responsibilities include handling a high volume of tasks, leveraging resources to identify client needs, and communicating clearly. The role emphasizes effective issue resolution and exceptional client service across departments.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Minimum of 4 years of customer service experience.
• Auction and/or logistics/transportation knowledge is a strong plus.
• Excellent oral and written communication skills, especially via phone or email.
• Attention to detail and ability to follow through.
• Ability to adapt in a changing environment and multi-task in a fast-paced setting.
• Customer-focused, service-oriented professional with teamwork mindset.

Responsibilities

• Resolve client needs efficiently by leveraging knowledge bases and platforms.
• Maintain client records, transactions, and data across systems.
• Document conversations for handoff continuity and accuracy.
• Handle a high volume of tasks with timeliness and precision.
• Identify client needs, research issues, and provide solutions.
• Build strong client relationships and advocate for exceptional service.
• Meet or exceed key performance criteria and assist with onboarding.
• Coordinate with across the organization to resolve client requests.

Skills

Excellent communication

Attention to detail

Multi-tasking

Customer-focused

Adaptability

Education

High School Diploma or GED

College degree preferred

Tools

Auction knowledge

Logistics/transportation knowledge

Job description

Cox Automotive Canada in Phoenix, AZ, is seeking a Sr Client Service Rep to act as the client advocate and ensure satisfaction through task ownership and accurate resolution in a fast-paced environment.

Responsibilities include handling a high volume of tasks, leveraging resources to identify client needs, and communicating clearly. The role emphasizes effective issue resolution and exceptional client service across departments.