Technical Support Call Center Specialist

Cox Enterprises; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, and Vision benefits

401(k) and pension

Generous time off

Tuition assistance

Flexible work options

Job summary

Cox Enterprises is seeking a full-time Call Center Customer Service Representative in Phoenix, Arizona. In this role, you will assist customers with inquiries about Cox products and services while maintaining high customer satisfaction.

Ideal candidates have strong customer service experience, are comfortable using computers, and can thrive in a fast-paced environment. Bilingual candidates may receive additional incentives. Benefits include competitive wages, comprehensive medical, and work-life balance options.

Qualifications

• High school graduate, GED, or equivalent work experience.
• At least 6 months of experience providing direct customer service.
• Strong customer-experience focus and ability to adapt.

Responsibilities

• Answer inbound customer calls regarding Cox products and services.
• Troubleshoot customer problems and schedule service appointments.
• Maintain accurate call records and identify sales opportunities.

Skills

Customer service experience

Computer proficiency

Bilingual (English/Spanish)

Education

High school diploma or GED

Job description

Cox Enterprises is seeking a full-time Call Center Customer Service Representative in Phoenix, Arizona. In this role, you will assist customers with inquiries about Cox products and services while maintaining high customer satisfaction.

Ideal candidates have strong customer service experience, are comfortable using computers, and can thrive in a fast-paced environment. Bilingual candidates may receive additional incentives. Benefits include competitive wages, comprehensive medical, and work-life balance options.