Customer Care & Growth Specialist

Cox Enterprises; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Cox Enterprises is seeking a Customer Care representative in Phoenix, Arizona to provide exemplary customer service in a call center environment. You'll be responsible for greeting customers, addressing their needs, and promoting additional services to enhance customer satisfaction.

The ideal candidate has experience in customer service and sales, strong problem-solving skills, and the ability to navigate multiple computer systems effectively. Join our team and help us grow through outstanding customer experiences.

Qualifications

• 6 months work experience providing service directly to customers.
• 6 months experience using a computer in a work or non-work setting.
• Eligibility to work in the United States.

Responsibilities

• Provide excellent customer care in a call center environment.
• Document call details and new account information into the computer system.
• Identify sales lead generation opportunities and promote services.

Skills

Customer service experience

Strong computer skills

Sales goal orientation

Problem solving

Education

High school graduate or GED

Job description

Cox Enterprises is seeking a Customer Care representative in Phoenix, Arizona to provide exemplary customer service in a call center environment. You'll be responsible for greeting customers, addressing their needs, and promoting additional services to enhance customer satisfaction.

The ideal candidate has experience in customer service and sales, strong problem-solving skills, and the ability to navigate multiple computer systems effectively. Join our team and help us grow through outstanding customer experiences.