Senior Manager, Technical Delivery

INTEGRATION APPLIANCE, INC.; Charlotte (NC); On-site; USD 150,000 - 190,000; Full time

Job summary

Intapp seeks a Senior Manager, Technical Delivery to oversee end-to-end cloud-based software delivery for clients. You will lead engineers and consultants and ensure timely, high-quality SaaS outcomes. You will mentor leaders, manage resources, and resolve client escalations.

Partner with services, project/product managers, and client success to maintain quality and alignment with client needs. Keep current with cloud technologies (AWS, Azure, Google Cloud) and establish delivery frameworks to

Qualifications

• 10+ years in SaaS professional services.
• 5+ years in a managerial or leadership role overseeing managers of technical delivery teams.
• Bachelor's degree in computer science, Engineering, Information Systems, or related field.
• Strong experience with cloud-based solutions, integrations, and technical delivery in a professional services capacity.
• Proven experience managing and delivering complex cloud-based software projects.
• Strong background in cloud technologies (e.g., AWS, Azure, Dell Boomi, Google Cloud), software architecture, and SaaS delivery models.
• Exceptional leadership skills with ability to inspire and guide cross-functional teams.
• Excellent problem-solving abilities and a proactive approach to risk management.
• Strong communication skills, with ability to present complex technical concepts to both technical and non-technical stakeholders.

Responsibilities

• Lead a technical delivery organization comprised of integration and data migration teams; manage leaders and ensure success of Technical Delivery.
• Mentor, develop, and allocate resources; drive staffing and address client project escalations.
• Oversee end-to-end delivery from scoping to post-launch support, ensuring quality and alignment with client expectations.
• Collaborate with services leadership, project/product managers, and client success teams to ensure timely delivery and integration with client systems.
• Provide hands-on technical leadership when needed, reviewing code and configurations and guiding teams through complex problems.

Skills

Leadership

Communication

Risk management

Project management

Mentorship

Education

Bachelor's degree in CS/Engineering/IS

Tools

AWS

Azure

Dell Boomi

Google Cloud

Job description

Senior Manager, Technical Delivery

Job Summary The Senior Manager, Technical Delivery, will be responsible for overseeing the end-to-end technical delivery of cloud-based software solutions to our clients. This leadership role requires a strong technical background in SaaS environments, cloud technologies, and project management. You will be leading a team of engineers and consultants and collaborating with cross-functional teams, ensuring the timely and high-quality delivery of software products while maintaining a client-centric focus.

Key Responsibilities

Lead a technical delivery organization comprised of both integration and data migration teams, managing the leaders of these teams and having ultimate accountability for the success of Technical Delivery. Provide guidance, mentorship, and career development and foster a collaborative, high-performance culture where team members are motivated, aligned, and empowered to succeed. Manage resource allocation and staffing, ensuring the right skills are applied to the right client engagements. Provide leadership during client project escalations, ensuring issues are addressed swiftly and effectively. Oversee the end-to-end technical delivery of client projects, from scoping and design to implementation and post-launch support, ensuring that all technical deliverables meet the highest standards of quality and align with client expectations. Collaborate closely with broader services team leadership, project managers, product managers, and client success teams to ensure timely delivery and seamless integration with client systems. Provide hands-on technical leadership when needed, such as troubleshooting complex issues, guiding technical teams through challenging problems, or reviewing code and configurations. Continuously evaluate and improve technical delivery processes, identifying opportunities to enhance efficiency, reduce risks, and improve overall quality of delivery. Establish and maintain technical delivery frameworks and methodologies to ensure a consistent and predictable approach to client implementations. Stay current on emerging SaaS trends, tools, and technologies to incorporate new techniques and solutions into technical client delivery. Communicate regularly with internal and external stakeholders, providing project updates, risk assessments, and success metrics.

What you will need

10+ years of experience in SaaS professional services, with at least 5 years in a managerial or leadership role overseeing managers of technical delivery teams.

Bachelor's degree in computer science, Engineering, Information Systems, or a related field.

Strong experience with cloud-based solutions, integrations, and technical delivery in a professional services capacity.

Proven experience managing and delivering complex cloud-based software projects.

Strong background in cloud technologies (e.g., AWS, Azure, Dell Boomi, Google Cloud), software architecture, and SaaS delivery models.

Exceptional leadership skills with the ability to inspire and guide cross-functional teams.

Excellent problem-solving abilities and a proactive approach to risk management.

Strong communication skills, with the ability to present complex technical concepts to both technical and non-technical stakeholders.

Ability to manage stakeholder expectations and balance competing priorities effectively.

Unwavering commitment to client quality and successful client engagements.

What you will gain

Here, you will have the opportunity to: Expand your skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.

Enjoy where you work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.

Support what matters most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most.

We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Equal Employment Opportunity

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Intapp builds AI software to power the world’s top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value.

Intapp created Celeste, an agentic AI platform for professional firms that combines firm-specific context, workflow automation, and built-in compliance. Using prebuilt or custom agents, Celeste helps professionals execute critical workflows faster and more consistently while respecting proprietary knowledge, access controls, and regulatory requirements. It is designed to work within a firm’s data, terminology, playbooks, and governance framework.

Today, more than 2700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1700 private capital, investment banking, and real assets firms. Intapp has helped firms achieve measurable impact - from 25% more pitch opportunities to 55% faster client onboarding - turning intelligence into competitive advantage.

Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.

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