Senior Client Services Specialist, Commercial Card (Remote)

KeyBank; Dallas (TX); Hybrid; USD 52,000 - 80,000; Full time

Job summary

KeyBank is seeking a Senior Client Service Specialist to manage complex servicing for commercial card program clients. You will handle client inquiries, drive account maintenance, and support integration projects, ensuring a best-in-class service experience.

The role requires deep financial services experience, client management skills, and the ability to coordinate with internal teams and vendors. Hybrid on-site presence is expected near the office, with remote options for eligible locations.

Qualifications

• Minimum five years in financial services or banking, or fintech experience
• Minimum 2 years in commercial card (with Commercial card platform or product experience)
• Minimum of 1 year experience relationship or client management, or similar
• Minimum 2 year customer service or customer facing experience

Responsibilities

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with accuracy and achievement within Service-Level-Agreements (SLA).
• Assist with simultaneous product integration projects that may include a client training aspect.
• Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues.
• Provide process improvement guidance to enhance efficiencies to leadership.
• Facilitate website portal training and customization options/needs.
• Safe handling and security of sensitive client data.

Skills

Process improvement

Product management

Vendor relationship management

Issuer processing systems

Financial services

API/ERP/CRM systems knowledge

File transmission management

Client escalation management

Critical thinking

Written and verbal communication

Organizational/time management

Cross-functional collaboration

Influence and change management

MS Office proficiency

Tools

TSYS

Fiserv

DXC

ERP systems

CRM systems

API integration

File transfer protocols

Job description

KeyBank is seeking a Senior Client Service Specialist to manage complex servicing for commercial card program clients. You will handle client inquiries, drive account maintenance, and support integration projects, ensuring a best-in-class service experience.

The role requires deep financial services experience, client management skills, and the ability to coordinate with internal teams and vendors. Hybrid on-site presence is expected near the office, with remote options for eligible locations.