Client Success Manager, Personal Lines

Arthur J. Gallagher & Co.; Town of Ithaca (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Arthur J. Gallagher & Co. is seeking a Client Service Manager for our Personal Lines team. You will work closely with clients and colleagues to provide exceptional service and tailored insurance solutions, building strong relationships and driving value in every interaction.

You will help manage renewals, mentor teammates, and ensure compliance while delivering high‑quality client outcomes. This is a growth‑oriented role with the opportunity to impact risk strategy across accounts.

Qualifications

• Bachelor’s degree required; 3+ years in client service and/or claims management preferred.
• High School degree/GED with 8+ years client service/claims experience accepted.

Responsibilities

• Manage the renewal process by gathering client information, analyzing needs, and delivering tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive cross‑sell of services and lines.
• Build and maintain strong relationships with clients and carrier partners through timely responses and service excellence.
• Lead consultative conversations to address client risk management needs and develop personalized strategies.
• Maintain accurate client and policy data in Gallagher’s systems; ensure data integrity.
• Leverage Gallagher technology to boost productivity, streamline processes, and deliver quality results.
• Manage multiple priorities to meet deadlines and client expectations.

Skills

Client service

Claims management

Relationship building

Team mentoring

Adaptability

Education

Bachelor's degree

High School diploma + 8+ years experience

Tools

Microsoft Office

Job description

Arthur J. Gallagher & Co. is seeking a Client Service Manager for our Personal Lines team. You will work closely with clients and colleagues to provide exceptional service and tailored insurance solutions, building strong relationships and driving value in every interaction.

You will help manage renewals, mentor teammates, and ensure compliance while delivering high‑quality client outcomes. This is a growth‑oriented role with the opportunity to impact risk strategy across accounts.