Senior Client Service Associate - Insurance & Renewals

Gallagher; Irvine (CA); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Senior Client Service Associate to join our Commercial team in Irvine, CA. You will support renewal activities, process certificates of insurance, and help prepare high-quality proposals for prospective clients.

You’ll collaborate with service and production teams to improve workflows, maintain accurate client data, and ensure compliance with regulations. The role emphasizes relationship-building, teamwork, and delivering exceptional service.

Qualifications

• Requires high school diploma or GED; 1+ year relevant experience preferred.
• Strong communication and interpersonal skills to manage client relationships.
• Proven ability to coordinate tasks, manage priorities, and meet deadlines.

Responsibilities

• Support renewal processes and deliver high-quality solutions to help client retention.
• Assist with new business activities: compile client information and prepare proposals.
• Process certificates of insurance and keep policy data up-to-date in systems.
• Collaborate with Client Service and Production teams to improve workflows and productivity.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Leverage Gallagher’s technology to enhance productivity and deliver quality results.
• Build strong relationships with clients and their representatives to ensure they feel supported.

Skills

Microsoft Office

Relationship building

Time management

Communication skills

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Office Suite

Job description

Gallagher is seeking a Senior Client Service Associate to join our Commercial team in Irvine, CA. You will support renewal activities, process certificates of insurance, and help prepare high-quality proposals for prospective clients.

You’ll collaborate with service and production teams to improve workflows, maintain accurate client data, and ensure compliance with regulations. The role emphasizes relationship-building, teamwork, and delivering exceptional service.