Client Service Advisor – Insurance & Risk Solutions

Gallagher; Hanover (MD); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Associate to join our Commercial team in Maryland. You will help clients solve challenges and deliver tailored insurance solutions, working with colleagues to ensure every interaction is meaningful and impactful.

You will support renewals, process certificates of insurance, and help maintain data accuracy across Gallagher’s systems while collaborating with teammates to improve workflows and service standards.

Qualifications

• High school diploma or GED required.
• Minimum of 1+ years relevant work experience.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work with teams across Gallagher.
• Preferred: associate's degree, professional certification, or equivalent training.

Responsibilities

• Contribute to the renewal process by delivering timely and high-quality solutions to clients.
• Support New Business activity via handling of new business applications, compiling client information, and preparing high quality and accurate proposals for potential clients.
• Process certificates of insurance and ensure all client and policy data is up-to-date in Gallagher’s systems.
• Work with your team to improve processes, meet goals, and maintain high productivity standards.
• Conduct regular audits to ensure compliance with regulations and service standards.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time.
• Build strong relationships with clients and their representatives, ensuring they feel supported and valued.

Skills

Microsoft Office

Relationship building

Adaptability

Collaborative mindset

Deliver results

Education

High school diploma or GED

Associate degree / professional certification

Job description

Gallagher is seeking a Client Service Associate to join our Commercial team in Maryland. You will help clients solve challenges and deliver tailored insurance solutions, working with colleagues to ensure every interaction is meaningful and impactful.

You will support renewals, process certificates of insurance, and help maintain data accuracy across Gallagher’s systems while collaborating with teammates to improve workflows and service standards.