Senior Client Relationship Manager, Mid‑Market – Remote

Voya Financial, Inc.; Newark (NJ); Remote; USD 100,000 - 157,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life

401(k) Matching

Tuition Reimbursement

Paid Time Off

Volunteer Time

Job summary

Voya Financial, Inc. is seeking a Client Relationship Manager to ensure the delivery of our service strategy exceeds client expectations.

This individual contributor role drives client satisfaction, retention and plan optimization across nationwide territories. The role requires deep knowledge of defined contribution plans, strong relationship management, and proficiency in contract negotiations, RFIs, and cross-sell opportunities.

Qualifications

• 6+ years of experience in client service relationship management for defined contribution plans.
• State insurance license must be obtained within 60-days of hire.
• Strong understanding of 401(k) plans and investment background.
• Strong client management experience and skills.
• Strong interpersonal, presentation, and negotiation skills.

Responsibilities

• Meets with client key stakeholders to develop trust-based relationships within client organizations.
• Consults with clients and brokers on investment issues including performance and diversification.
• Leads cross-functional service team to execute the plan and report on effectiveness.

Skills

Client Relationship Management

401(k) plans

Negotiation

Interpersonal Skills

Communication

Education

Bachelor’s Degree

Job description

Voya Financial, Inc. is seeking a Client Relationship Manager to ensure the delivery of our service strategy exceeds client expectations.

This individual contributor role drives client satisfaction, retention and plan optimization across nationwide territories. The role requires deep knowledge of defined contribution plans, strong relationship management, and proficiency in contract negotiations, RFIs, and cross-sell opportunities.