Remote Mid-Market Client Success Leader

Voya Financial, Inc.; Charleston (WV); Remote; USD 100,000 - 157,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) with company match

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a Client Relationship Manager who will act as an individual contributor responsible for delivering service excellence and exceeding client expectations.

The role emphasizes relationship building with senior stakeholders, cross-functional team leadership, and strategic plan design for participant engagement and plan optimization. The position requires 6+ years in defined contribution client service, strong negotiation skills, and a comprehensive understanding of

Qualifications

• 6+ years of experience in client service relationship management for defined contribution plans.
• State insurance license must be obtained within 60 days of hire.
• Strong understanding of 401(k) plans with a solid investment background.
• Strong client management experience and skills.
• Excellent verbal and written communications skills.

Responsibilities

• Meet with client key stakeholders to develop trust-based relationships with client organizations.
• Consult with clients and brokers on investment issues and attend relevant committee meetings.
• Lead cross-functional service teams to execute plans and report on effectiveness using metrics.
• Manage RFIs, RFPs, and benchmarking exercises; negotiate contracts and SLAs.
• Identify growth opportunities and position, close and implement solutions.

Skills

Relationship management

Client retention

Contract negotiations

Presentation skills

Negotiation skills

Communication skills

Education

Bachelor’s degree or equivalent

State insurance license (within 60 days)

FINRA Series 6/7 and 63 licenses

Job description

Voya Financial, Inc. is seeking a Client Relationship Manager who will act as an individual contributor responsible for delivering service excellence and exceeding client expectations.

The role emphasizes relationship building with senior stakeholders, cross-functional team leadership, and strategic plan design for participant engagement and plan optimization. The position requires 6+ years in defined contribution client service, strong negotiation skills, and a comprehensive understanding of