Senior Client Relations & Mobility Solutions Lead

Np Dodge Company; Omaha (NE); On-site; USD 85,000 - 120,000; Full time

Job summary

NEI is seeking an experienced Relocation Program Manager to effectively manage all facets of client relations responsibilities to ensure superior service, retain current client business and expand services as appropriate for our clients. Accomplish this while partnering with all interdepartmental teams to deliver quality services to our client(s) and their transferees/assignees.

Responsibilities include developing strategic objectives, overseeing transitions for new clients, managing mobility

Qualifications

• Minimum of five years relocation experience, including U.S. domestic and international services.
• CRP and/or GMS designation preferred
• Bachelor’s degree or equivalent work experience
• Critical reasoning, professionalism, proactive and independent work style necessary
• Ability to present information in a formal setting; manage conflict effectively and resolve problems in a professional manner, resulting in a favorable client reaction toward NEI.
• Flexible approach and willingness to reprioritize tasks throughout each work day.
• Travel required (up to 20% of the time, potential international travel, subject to change as needed)
• Excellent written and oral communication skills

Responsibilities

• Maintain excellent client relations with assigned clients through strong customer service, client visitation, consultative interactions and creative problem resolution.
• Develop strategic objectives and processes that increase overall partnership with client and enhance network of connections within the client.
• Manage the transition and the implementation of new clients with all NEI departments.
• Manage the design, new service implementation and ongoing development of the clients’ mobility program and policies.
• Maintain and ensure accuracy of all policy and related document; client has updated policy and related documents; coordinate any changes to ensure any areas where the documents may be made available to a transferee/assignee are updated as needed.
• Support client initiatives for mobility programming with ongoing education and/or consulting with various H/R and recruiting contacts to ensure consistency with mobility team direction.
• Present quarterly, semi-annual and annual reports to client. Develop and/or review preparation of client requested reporting to ensure the most effective reporting procedures are being used and that the information being provided is accurate.
• Assist clients with overall program management by providing accurate and meaningful data to the client for planning purposes, including recommendations and innovative solutions.
• Provide client with opportunities to expand their services with NEI.

Skills

Relocation experience

Communication skills

Presentation skills

Problem solving

Client relationship management

Education

Bachelor’s degree or equivalent

Job description

NEI is seeking an experienced Relocation Program Manager to effectively manage all facets of client relations responsibilities to ensure superior service, retain current client business and expand services as appropriate for our clients. Accomplish this while partnering with all interdepartmental teams to deliver quality services to our client(s) and their transferees/assignees.

Responsibilities include developing strategic objectives, overseeing transitions for new clients, managing mobility