Senior Client Partner - Growth & Retention (Remote)

Blacksmith Agency LLC; Houston (TX); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Base plus commission

Job summary

Blacksmith Agency LLC is a remote digital agency serving marketing-led brands. As Client Partner you own an established book of recurring agency clients and work with the sales team to win new clients, while keeping and growing existing accounts.

You will manage retention, drive upsells, and operate under a seven-figure annual quota. You will collaborate with strategists and the delivery team to ensure the client hears one clear voice across initiatives.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agency.
• Proven track record of keeping clients and selling additional work with measurable results.
• Comfort with carrying a quota and meeting targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Coordinate with strategists and delivery team to present one clear voice for the client.

Skills

Agency account management

Client retention

Upselling

Stakeholder communication

Job description

Blacksmith Agency LLC is a remote digital agency serving marketing-led brands. As Client Partner you own an established book of recurring agency clients and work with the sales team to win new clients, while keeping and growing existing accounts.

You will manage retention, drive upsells, and operate under a seven-figure annual quota. You will collaborate with strategists and the delivery team to ensure the client hears one clear voice across initiatives.