Remote Client Partner: Growth & Retention Champion

Blacksmith Agency LLC; Milwaukee (WI); Remote; USD 90,000 - 200,000; Full time

Job summary

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO, and web services for marketing-led brands. As Client Partner you own an established book of recurring agency clients, while our sales team wins new clients; you keep them and grow them.

You will directly manage retention, uncover upsell opportunities, and uphold a seven-figure annual quota across retention and expansions. You’ll work closely with strategists and the delivery team to ensure clients hear one clear

Qualifications

• Agency account management experience in marketing, digital, creative or advertising agencies; this is a must.
• Proven track record of keeping clients and selling more work with measurable results.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: maintain relationships, renewals, and early warning when an account is drifting.
• Upsells and expansion: identify and sell the next project to each client.
• A seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one clear voice to the client.

Skills

Account management

Sales ability

Quota

Client relationships

Job description

Blacksmith Agency LLC is a remote digital agency delivering paid media, SEO, CRO, and web services for marketing-led brands. As Client Partner you own an established book of recurring agency clients, while our sales team wins new clients; you keep them and grow them.

You will directly manage retention, uncover upsell opportunities, and uphold a seven-figure annual quota across retention and expansions. You’ll work closely with strategists and the delivery team to ensure clients hear one clear