Senior Client Care Advocate

Home Instead; Hopkinsville (KY); Vor Ort; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

Home Instead seeks a Client Care specialist to ensure exceptional care from first contact through the entire Home Instead journey. You will collaborate with clients, families, and CAREGivers to deliver personalized plans and ongoing support.

In this role, you’ll guide onboarding, coordinate care, and maintain continuous communication to ensure safe, reliable, and compassionate care across all client engagements.

Aufgaben

• Meet with prospective clients and their families
• Learn about each client's individual needs, preferences, routines, and goals
• Discuss available Home Instead services and develop appropriate care plans
• Build trust and establish strong relationships with families from the beginning
• Guide new clients through the start of services
• Coordinate care needs and communicate important information to the caregiving team
• Help ensure clients are matched with CAREGivers who are the right fit for their needs
• Monitor the start of services and help resolve concerns along the way
• Maintain consistent communication with clients and their families
• Follow up regularly to ensure services are meeting expectations
• Address changes in client needs and coordinate updates to care plans
• Respond to concerns and work with the team to find solutions
• Help ensure our clients continue receiving safe, reliable, and compassionate care
• Provide ongoing training and education
• Reinforce Home Instead policies, procedures, and best practices
• Help CAREGivers understand individual client needs and care plans
• Provide coaching and support when additional guidance is needed
• Promote continued professional growth and quality care

Jobbeschreibung

Home Instead seeks a Client Care specialist to ensure exceptional care from first contact through the entire Home Instead journey. You will collaborate with clients, families, and CAREGivers to deliver personalized plans and ongoing support.

In this role, you’ll guide onboarding, coordinate care, and maintain continuous communication to ensure safe, reliable, and compassionate care across all client engagements.