Field-Based Client Care Advocate

Home Instead; Los Angeles (CA); Hybrid; USD 43,000 - 50,000; Full time

Benefits offered by this job

Hourly pay $31–$36

Sales commission on referrals

Bonus for care consultations closed

Medical, dental, and vision benefits

401(k) with company match

Paid holidays

40 hours PTO, increases with service

Sick time

Cell phone reimbursement

Job summary

Home Instead is seeking a Client Care Coordinator to build trusted relationships with families in the Los Angeles area. You will meet families in their homes, stay connected with clients, and collaborate with hospitals, rehab facilities, and community partners to ensure quality care.

The role emphasizes empathy, professional communication, and ability to guide decisions rather than simply taking orders, with a focus on growth through referrals and client satisfaction.

Qualifications

• Experience in relationship-driven care or healthcare sales is preferred.
• Ability to build trust with families and professionals and guide decisions.
• Comfortable meeting clients in homes and community settings.

Responsibilities

• Meet prospective families to assess care needs and explain Home Instead services.
• Stay connected with existing clients through visits and follow-ups to ensure care is working.
• Develop relationships with hospitals, rehab facilities, and referral partners.
• Manage territory schedule and document activity in Salesforce.
• Navigate difficult conversations with empathy and advocacy for clients.

Skills

Empathy

Communication

Relationship building

Sales/referral networking

Tools

Salesforce

Job description

Home Instead is seeking a Client Care Coordinator to build trusted relationships with families in the Los Angeles area. You will meet families in their homes, stay connected with clients, and collaborate with hospitals, rehab facilities, and community partners to ensure quality care.

The role emphasizes empathy, professional communication, and ability to guide decisions rather than simply taking orders, with a focus on growth through referrals and client satisfaction.