Client Care Advocate

Home Instead; Hopkinsville (KY); On-site; USD 35,000 - 52,000; Full time

Job summary

Home Instead seeks a Client Care specialist to ensure exceptional care from first contact through the entire Home Instead journey. You will collaborate with clients, families, and CAREGivers to deliver personalized plans and ongoing support.

In this role, you’ll guide onboarding, coordinate care, and maintain continuous communication to ensure safe, reliable, and compassionate care across all client engagements.

Responsibilities

• Meet with prospective clients and their families
• Learn about each client's individual needs, preferences, routines, and goals
• Discuss available Home Instead services and develop appropriate care plans
• Build trust and establish strong relationships with families from the beginning
• Guide new clients through the start of services
• Coordinate care needs and communicate important information to the caregiving team
• Help ensure clients are matched with CAREGivers who are the right fit for their needs
• Monitor the start of services and help resolve concerns along the way
• Maintain consistent communication with clients and their families
• Follow up regularly to ensure services are meeting expectations
• Address changes in client needs and coordinate updates to care plans
• Respond to concerns and work with the team to find solutions
• Help ensure our clients continue receiving safe, reliable, and compassionate care
• Provide ongoing training and education
• Reinforce Home Instead policies, procedures, and best practices
• Help CAREGivers understand individual client needs and care plans
• Provide coaching and support when additional guidance is needed
• Promote continued professional growth and quality care

Job description

JOIN THE HOME INSTEAD TEAM — CLIENT CARE

Are you organized, compassionate, and passionate about making a difference in the lives of seniors and their families?

Home Instead Client Care plays a vital role in ensuring our clients receive exceptional care from their very first contact with us and throughout our entire Home Instead journey.

Our Client Care team works across 11 territories, building relationships with clients, families, CAREGivers, and our local teams to ensure every client receives the right care and support for their individual needs.

WHAT DOES CLIENT CARE DO?

Client Care oversees the client experience from start to finish, serving as an important connection between our clients, their families, and our CAREGivers.

Responsibilities Include

Client Consultations

• Meet with prospective clients and their families
• Learn about each client's individual needs, preferences, routines, and goals
• Discuss available Home Instead services and develop appropriate care plans
• Build trust and establish strong relationships with families from the beginning

Client Onboarding & Care Coordination

• Guide new clients through the start of services
• Coordinate care needs and communicate important information to the caregiving team
• Help ensure clients are matched with CAREGivers who are the right fit for their needs
• Monitor the start of services and help resolve concerns along the way

Ongoing Client Support

• Maintain consistent communication with clients and their families
• Follow up regularly to ensure services are meeting expectations
• Address changes in client needs and coordinate updates to care plans
• Respond to concerns and work with the team to find solutions
• Help ensure our clients continue receiving safe, reliable, and compassionate care

CAREGiver Training & Development

• Provide ongoing training and education
• Reinforce Home Instead policies, procedures, and best practices
• Help CAREGivers understand individual client needs and care plans
• Provide coaching and support when additional guidance is needed
• Promote continued professional growth and quality care

WHY CLIENT CARE MATTERS

At Home Instead, we know that quality care is about more than simply filling a schedule. It's about knowing the client, understanding their needs, supporting their CAREGivers, and staying involved throughout the entire care relationship.

Our Client Care team helps make sure no client or family feels like they are navigating their care journey alone.

From the first consultation, to the first day of service, through ongoing care, training, communication, and support, Client Care is there every step of the way.

11 TERRITORIES. ONE TEAM. ONE MISSION.

To us, it’s personal.

If you are passionate about seniors, enjoy building relationships, thrive in a fast-paced environment, and want to be part of a team that truly makes a difference,