Senior Clerk, Criminal Investigation Support

Dallas County; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Dallas County is seeking a clerical support specialist to perform a variety of complex clerical tasks within established policies and procedures. Responsibilities include processing documents, drafting routine correspondence, resolving inquiries, and assisting with training Level I and II clerks.

The role requires strong typing, data handling, and customer service skills, with an emphasis on accuracy, confidentiality, and the use of county software systems.

Qualifications

• Graduation from an accredited high school/GED program.
• Three (3) years job related experience or 45 hours of college or a combination of the two.
• Experience in a customer service environment a plus.

Responsibilities

• Resolves problems/issues and responds to inquiries from Level I/II clerks, customers, and other entities.
• Reviews, validates and processes a variety of complex documents, data, reports and other materials requiring specialized knowledge.
• Collects, inputs and reconciles data, funds or inventories and prepares appropriate reports.
• Utilizes department-specific and county-wide specialized and general computer systems for data access, input, retrieval, purchasing, inventory, etc..
• May assist supervisor in training staff and performing quality control duties to ensure compliance with policies and procedures.
• Maintains a variety of files and records and releases information according to the County's policies and procedures while maintaining confidentiality of records.
• Performs other duties as assigned.

Skills

Typing 35 wpm

Customer service

Communication

Education

High school diploma or GED

3 years experience or 45 college hours

Tools

MS Excel

MS Word

10-key

Job description

Dallas County is seeking a clerical support specialist to perform a variety of complex clerical tasks within established policies and procedures. Responsibilities include processing documents, drafting routine correspondence, resolving inquiries, and assisting with training Level I and II clerks.

The role requires strong typing, data handling, and customer service skills, with an emphasis on accuracy, confidentiality, and the use of county software systems.