Senior Clerk

Servco Pacific; Hawaii; On-site; USD 32,000 - 37,000; Full time

Job summary

Servco Leeward is seeking a Senior Clerk to code and process warranty claims in accordance with manufacturer and Servco policies. The role requires meticulous data entry, timely processing, and close attention to detail to ensure accuracy.

The position supports training of junior staff, collaborates with the Service Manager and Service Consultants, and follows established warranty procedures. Strong communication and organizational skills are essential.

Qualifications

• High school graduate or equivalent.
• AS degree in Auto Technology or Accounting preferred.
• Minimum one year of clerical work experience involving warranty claims processing, data entry, or accounting.
• Accurate data entry skills including ten-key by touch.
• Beginner level Microsoft Access, Word, and Excel skills.
• Strong verbal and written communication skills.
• Strong attention to detail and ability to meet deadlines.
• DealerTrack knowledge a plus.

Responsibilities

• Accurately code and process manufacturer's warranty claims
• Make adjustments/corrections on any returned claims and resubmit for processing
• Review repair orders with technician comments and proof for accuracy
• Close repair orders
• Prepare, maintain, and organize files
• Assist with training lower level clerks
• Assist the Service Manager and Service Consultants as needed

Skills

Ten-key by touch

Data entry

Communication

Attention to detail

Warranty processing

Education

High school diploma or equivalent

AS degree in Auto Technology or Accounting preferred

Tools

Microsoft Access

Microsoft Word

Microsoft Excel

DealerTrack

Job description

The Senior Clerk at Servco Leeward is responsible for coding and processing warranty claims in accordance with the manufacturer, and Servco policies and procedures.

Responsibilities:

• Accurately code and process manufacturer's warranty claims
• Make adjustments/corrections on any returned claims and resubmit for processing
• Review repair orders with technician comments and proof for accuracy
• Close repair orders
• Prepare, maintain, and organize files
• Assist with training lower level clerks
• Assist the Service Manager and Service Consultants as needed

Requirements:

• High school graduate or equivalent
• A.S. Degree in Auto Technology or Accounting preferred
• Minimum one year of clerical work experience involving warranty claims processing, data entry, or accounting
• Accurate data entry skills including ten-key by touch
• Beginner level Microsoft Access, Word, and Excel skills
• Strong verbal and written communication skills
• Strong attention to detail and ability to meet deadlines
• DealerTrack knowledge a plus
• Work Schedule: Monday, Tuesday, Friday, Saturday from 7:00am - 5:30pm

Auto Service - Warranty Processing - Clerical - Clerk

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $23.45 - $26.57 per hour