Customer Service Assistant

Servco Pacific Inc; Kaneohe (HI); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Servco Pacific Inc in Hawaii is seeking a Customer Service Assistant for the Windward Toyota service department to coordinate the loaner car program, manage radio returns, and process Krex claims, while supporting service consultants with opening repair orders and active deliveries.

You will confirm customer appointments, prepare loaner agreements, track vehicle mileage, ensure vehicles are cleaned and fueled, document damages, submit claims, and provide clerical support to the service

Qualifications

• High school graduate or equivalent.
• Minimum six months of clerical or customer service experience.
• Auto dealership service department experience preferred.
• Proficient with Microsoft Word and Excel.
• Dealership management system experience and/or DealerTrack experience preferred.
• Accurate typing.
• Strong communication and customer relations skills.
• Must be detail oriented, able to multi-task and be a team player.

Responsibilities

• Confirm customer appointments and service needs.
• Prepare loaner agreement and ensure customer has valid driver’s license and insurance documents.
• Track loaner vehicle mileage and perform vehicle walk around with customer.
• Ensure loaner vehicles are cleaned and fueled.
• Maintain vehicle fuel log.
• Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages.
• Prepare daily loaner vehicle report.
• Submit radios claims on a timely basis.
• Pack and ship returned radios to vendor.
• Order replacement radios and arrange for radio installation appointment when new radio arrives.
• Prepare and submit Krex claims and monitor status of payment.
• Receive and resolve customer complaints and/or route to appropriate individual or service manager for resolution.
• Assist Service Consultants with opening report orders and actively delivery as needed.
• Provide clerical support to the service management team.

Skills

Customer service

Communication

Team player

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

As a Customer Service Assistant, you will play a key role coordinating our loaner car program, radio returns, and Krex claims processing for the Servco Toyota Windward service department.

This position will also assist Service Consultants with opening repair orders and active deliveries as needed.

Responsibilities

• Confirm customer appointments and service needs.
• Prepare loaner agreement and ensure customer has valid driver’s license and insurance documents.
• Track loaner vehicle mileage and perform vehicle walk around with customer.
• Ensure loaner vehicles are cleaned and fueled.
• Maintain vehicle fuel log.
• Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages.
• Prepare daily loaner vehicle report.
• Submit radios claims on a timely basis.
• Pack and ship returned radios to vendor.
• Order replacement radios and arrange for radio installation appointment when new radio arrives.
• Prepare and submit Krex claims and monitor status of payment.
• Receive and resolve customer complaints and/or route to appropriate individual or service manager for resolution.
• Assist Service Consultants with opening report orders and actively delivery as needed.
• Provide clerical support to the service management team.

Requirements

• High school graduate or equivalent
• Minimum six months of general clerical or customer service work experience
• Auto dealership service department experience preferred
• Proficient with Microsoft Word and Excel
• Dealership management system experience and/or DealerTrack experience preferred
• Accurate typing
• Strong communication and customer relations skills
• Must be detail oriented, able to multi-task and be a team player

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $17.41 - $21.73 per hour

At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!