Senior Claims Team Lead, Remote & AI-Driven Growth

Reserv; Atlanta (GA); Hybrid; USD 100,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Generous PTO

Family leave

Remote-friendly equipment

Job summary

Reserv is seeking a Dedicated Team Lead to oversee the full spectrum of Restaurant & Hospitality claims. You will coach and hands-on manage a multi-tier team across Fast Track, Moderate, and Severity/MCU segments.

In this remote-first role, you’ll optimize escalation triggers, monitor per-tier caseloads, onboard new hires, and provide SME support for escalations and client-facing reports. If you bring 5+ years in commercial liability claims, leadership experience, and a proactive, analytical

Qualifications

• 5+ years of insurance claims experience in commercial general liability.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 2+ years of leadership experience, with a preference for experience managing in a remote environment
• Comfortable evolving claims systems and processes to support a segmented, multi-tier team
• Increased reserve and payment authority, with the ability to assist with moderate-tier review
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance

Responsibilities

• Lead and coach the dedicated team across its Fast Track, Moderate, and Severity/MCU adjusters.
• Own consistency of escalation triggers within the client— dollar thresholds, litigation status, and catastrophic injury criteria — so claims move to the right tier at the right time
• Monitor per-tier caseload targets (~87–88 claims per adjuster) and manage hybrid/overflow assignments between tiers
• Coordinate onboarding and go-live timing for new hires, including phased transfer of pending inventory
• Serve as backup for the Manager and as SME for first-line escalations and roundtable discussions
• Prepare and present - specific claims reports and metrics to the Manager and clients
• Step in on claims handling directly, including reviewing moderate and severity file strategy

Skills

Insurance claims leadership

Remote team leadership

Analytics

Communication

Multi-tier claims handling

Job description

Reserv is seeking a Dedicated Team Lead to oversee the full spectrum of Restaurant & Hospitality claims. You will coach and hands-on manage a multi-tier team across Fast Track, Moderate, and Severity/MCU segments.

In this remote-first role, you’ll optimize escalation triggers, monitor per-tier caseloads, onboard new hires, and provide SME support for escalations and client-facing reports. If you bring 5+ years in commercial liability claims, leadership experience, and a proactive, analytical