Senior Claims Operations Leader - Drive Multi-State Excellence

Keller Executive Search; St. Louis (MO); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Base salary $140,000-$150,000

Annual bonus

Comprehensive employee benefits

Paid time off

Flexible working arrangements

Professional development opportunities

Leadership opportunity

Job summary

Keller Executive Search is seeking an experienced claims leader to spearhead and strengthen an internal claims function in the St. Louis area.

This senior role emphasizes team development, complex-claim oversight, process improvement, and performance management rather than handling a large individual caseload. The successful candidate will assess current practices, raise consistency across processes, enhance reporting quality, controls, and outcomes, and collaborate with insurers, legal

Qualifications

• At least 10 years of progressive claims management experience.
• Experience leading, mentoring, or developing a claims team.
• Experience in complex, multi-site environments with casualty exposure.
• Knowledge of coverage, administration, litigation, reserves and resolution strategy.
• Willingness to travel periodically within the United States.
• Strong analytical, negotiation, problem-solving, and decision-making skills.

Responsibilities

• Lead, mentor, and develop a team of claims professionals.
• Provide direction on complex, high-value, litigated, and multi-state claims.
• Establish effective strategies for claims from notification through resolution.
• Review current practices and implement improved procedures, controls, and service standards.
• Introduce meaningful performance measures and strengthen accountability.
• Collaborate with operational, legal, safety, and people teams on investigations and resolution strategies.
• Coordinate with carriers, administrators, counsel, and other external claims partners.
• Review reserves, claims activity, loss patterns, and developing areas of exposure.
• Improve reporting accuracy, consistency, and usefulness.
• Maintain compliance with applicable legal and contractual obligations.
• Support the use of claims technology, information systems, and data.
• Improve incident-notification and claims-handling practices.
• Lead departmental projects and contribute to wider operational improvements.

Skills

Team leadership

Strategic oversight

Negotiation

Communication

Travel willingness

Education

College degree

Tools

Claims management systems

Data analytics

Job description

Keller Executive Search is seeking an experienced claims leader to spearhead and strengthen an internal claims function in the St. Louis area.

This senior role emphasizes team development, complex-claim oversight, process improvement, and performance management rather than handling a large individual caseload. The successful candidate will assess current practices, raise consistency across processes, enhance reporting quality, controls, and outcomes, and collaborate with insurers, legal