Mechanical Claims Leader: Build Teams, Elevate Service

Reinsurance Associate Inc.; Fenton (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Reinsurance Associate Inc. in Missouri is seeking a Mechanical Claims Manager to lead a high-performing team of senior adjusters and adjusters, delivering timely, accurate processing and exceptional service to customers, dealers, and agents.

You will develop talent, drive process improvements, and partner with underwriting, sales, and operations to achieve client satisfaction and scalable results. This role demands strong leadership, communication, and a results-driven mindset.

Qualifications

• 5+ years of claims or claims administration leadership experience.
• 2+ years of call center supervisory or leadership experience.
• Proven coaching, mentoring, and team development abilities.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office applications, including Outlook and Access.
• Self-motivated with a proactive, goal-oriented mindset.

Responsibilities

• Lead, mentor, and develop a team of claim professionals.
• Oversee claim setup, adjudication, and resolution activities.
• Provide guidance on complex claims and escalated cases.
• Maintain compliance with policies and fair claims practices.
• Monitor performance metrics and drive process improvements.
• Collaborate with underwriting, sales, and operations to improve outcomes.

Skills

Team leadership

Coaching

Customer service

Communication

Problem-solving

Organizational skills

Tools

Microsoft Outlook

Microsoft Access

Job description

Reinsurance Associate Inc. in Missouri is seeking a Mechanical Claims Manager to lead a high-performing team of senior adjusters and adjusters, delivering timely, accurate processing and exceptional service to customers, dealers, and agents.

You will develop talent, drive process improvements, and partner with underwriting, sales, and operations to achieve client satisfaction and scalable results. This role demands strong leadership, communication, and a results-driven mindset.