Remote Inside Property Claims Leader - Catastrophe & Service

allstate; Illinois; On-site; USD 110,000 - 204,700; Full time

Job summary

Allstate is seeking an Inside Claims Service Leader to steer a large, multi-peril property claims organization from a remote location in the United States, supervising 100+ staff and prioritizing service excellence, quality outcomes, and employee engagement.

The role leads through Claims Service Leaders, driving operational performance, talent development, change initiatives, and compliance to deliver superior customer outcomes across a complex claims portfolio.

Qualifications

• Bachelor's degree in a related field preferred or equivalent experience
• 3+ years of management experience leading large teams
• 7+ years of property claims experience
• Ability to achieve business unit objectives and drive operational results
• Ability to investigate, evaluate, and resolve highly complex claims
• Demonstrated ability to effectively introduce, lead, and sustain change
• Ability to influence outcomes and drive service excellence across a large organization
• Experience leading through leaders and managing large, complex organizations preferred
• Experience in an Inside Claims leadership role preferred
• Experience managing high-volume, multi-peril claims operations preferred
• Experience leading both CAT and non-CAT claims teams preferred
• Has and maintains all appropriate licenses and registrations required for the role in accordance with state requirements

Responsibilities

• Leads a group of Claims Service Leaders in a high-volume inside property claims environment.
• Develops strategies to improve customer service, claim quality, productivity, and cost controls.
• Coaches, develops, and mentors leaders to strengthen performance and build leadership capability.
• Drives succession planning, talent development, and employee retention initiatives.
• Connects organizational objectives to team priorities and results.
• Leads and implements change initiatives that support evolving business and customer needs.

Skills

People Leadership

Performance Management

Property Claims

Stakeholder Management

Workforce Planning

Education

Bachelor's degree or equivalent

Job description

Allstate is seeking an Inside Claims Service Leader to steer a large, multi-peril property claims organization from a remote location in the United States, supervising 100+ staff and prioritizing service excellence, quality outcomes, and employee engagement.

The role leads through Claims Service Leaders, driving operational performance, talent development, change initiatives, and compliance to deliver superior customer outcomes across a complex claims portfolio.