Senior Claims Operations Lead

Keller Executive Search; St. Louis (MO); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Base salary $140,000-$150,000

Annual bonus

Comprehensive employee benefits

Paid time off

Flexible working arrangements

Professional development opportunities

Leadership opportunity

Job summary

Keller Executive Search is seeking an experienced claims leader to spearhead and strengthen an internal claims function in the St. Louis area.

This senior role emphasizes team development, complex-claim oversight, process improvement, and performance management rather than handling a large individual caseload. The successful candidate will assess current practices, raise consistency across processes, enhance reporting quality, controls, and outcomes, and collaborate with insurers, legal

Qualifications

• At least 10 years of progressive claims management experience.
• Experience leading, mentoring, or developing a claims team.
• Experience in complex, multi-site environments with casualty exposure.
• Knowledge of coverage, administration, litigation, reserves and resolution strategy.
• Willingness to travel periodically within the United States.
• Strong analytical, negotiation, problem-solving, and decision-making skills.

Responsibilities

• Lead, mentor, and develop a team of claims professionals.
• Provide direction on complex, high-value, litigated, and multi-state claims.
• Establish effective strategies for claims from notification through resolution.
• Review current practices and implement improved procedures, controls, and service standards.
• Introduce meaningful performance measures and strengthen accountability.
• Collaborate with operational, legal, safety, and people teams on investigations and resolution strategies.
• Coordinate with carriers, administrators, counsel, and other external claims partners.
• Review reserves, claims activity, loss patterns, and developing areas of exposure.
• Improve reporting accuracy, consistency, and usefulness.
• Maintain compliance with applicable legal and contractual obligations.
• Support the use of claims technology, information systems, and data.
• Improve incident-notification and claims-handling practices.
• Lead departmental projects and contribute to wider operational improvements.

Skills

Team leadership

Strategic oversight

Negotiation

Communication

Travel willingness

Education

College degree

Tools

Claims management systems

Data analytics

Job description

A well-established organisation is seeking an experienced claims professional to lead and strengthen its internal claims function.

This is a senior leadership position focused on team development, complex-claim oversight, process improvement, and performance management. It is not primarily an individual caseload role.

The successful candidate will assess the current claims function, establish greater consistency across its processes, and improve the quality of reporting, controls, and operational outcomes. The role works closely with operational leaders and internal support teams, as well as insurers, administrators, legal advisers, and other external partners.

Candidates in the St. Louis area are preferred. Strong applicants elsewhere in the United States will also be considered, provided they are able to travel periodically.

Responsibilities

• Lead, mentor, and develop a team of claims professionals
• Provide direction on complex, high-value, litigated, and multi-state claims
• Establish effective strategies for claims from notification through resolution
• Review current practices and implement improved procedures, controls, and service standards
• Introduce meaningful performance measures and strengthen accountability
• Work with operational, legal, safety, and people teams on investigations and resolution strategies
• Coordinate effectively with carriers, administrators, counsel, and other external claims partners
• Review reserves, claims activity, loss patterns, and developing areas of exposure
• Improve the accuracy, consistency, and usefulness of claims reporting
• Maintain compliance with applicable legal, contractual, regulatory, and insurance obligations
• Support the effective use of claims technology, information systems, and data
• Improve incident-notification and claims-handling practices throughout the organisation
• Lead departmental projects and contribute to wider operational improvements

Requirements

• A relevant college degree
• At least 10 years of progressive claims management experience
• Previous responsibility for leading, mentoring, or developing a claims team
• Claims experience gained within a complex, multi-site, operationally intensive environment with significant casualty exposure
• Experience across workers' compensation, general liability, automobile, and property matters
• Strong knowledge of insurance coverage, claims administration, litigation, reserves, and resolution strategy
• Experience overseeing complex, high-exposure, and multi-jurisdictional claims
• Ability to manage a substantial claims portfolio using structured processes and measurable performance standards
• A demonstrated record of improving claims procedures, controls, reporting, or operational performanceStrong analytical, negotiation, problem-solving, and decision-making skills
• Confidence working with senior leaders, operational teams, legal advisers, and insurance partners
• High levels of integrity, judgment, and discretion
• Willingness to travel periodically within the United States

Preferred Experience

• Familiarity with complex insurance program structures and contractual risk allocation
• Experience using claims or risk-management information systems
• Confidence working with claims data, reporting, and analytics
• Experience within a geographically dispersed organisation
• A relevant claims, insurance, or risk-management designation

Benefits

• Base salary of $140,000-$150,000, depending on experience
• Annual Bonus
• Comprehensive employee benefits
• Paid time off
• Flexible working arrangements for suitable candidates
• Professional development opportunities
• The opportunity to lead an established function and shape its future development

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement:Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity:Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations:Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information:For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws:Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment:Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation:Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

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• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status:Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Note:This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.