Director, Claims Property

Frankenmuth Insurance Company; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

Frankenmuth Insurance Company is seeking a senior claims leader to set strategy and drive the performance of a property claims organization. You will shape claim handling, customer experience, quality, compliance, and talent development while delivering measurable outcomes.

The role demands strategic thinking, collaboration across functions, and the ability to translate business priorities into disciplined execution. You will report to executive leadership and lead a high-performing team.

Qualifications

• Senior claims leadership experience with responsibility for operational results, claim quality, compliance and people leadership.
• Proven ability to develop strategy, execute plans, lead change, and deliver measurable business outcomes.
• Strong knowledge of property claim coverage, estimating practices, regulatory requirements, vendor management, and catastrophe response.
• Proven ability to lead geographically dispersed or multi-functional teams in a fast-paced claims environment.
• Experience using performance dashboards, claim analytics, operational metrics, and financial data to make decisions and improve results.
• Excellent communication, negotiation, and coaching skills.

Responsibilities

• Lead property claims operations with accountability for financial, operational, customer, quality, compliance, and talent objectives.
• Develop and execute claims strategies that improve claim outcomes, reduce loss costs, manage expenses, and support long-term business goals.
• Establish and reinforce consistent claim handling practices, policies, procedures, and regulatory compliance standards.
• Use data, analytics, claim trends, and performance metrics to identify opportunities, solve problems, and drive continuous improvement.
• Partner cross-functionally to align claim strategy with enterprise priorities.
• Oversee complex and high-severity property claim issues, providing direction, escalation support, and decision-making guidance.
• Lead transformation initiatives that modernize claim workflows, improve customer and employee experiences, and increase operational efficiency.
• Build, coach, and retain a strong leadership team through clear expectations, performance management, succession planning, and talent development.
• Foster a culture of accountability, innovation, customer focus, disciplined execution, and continuous learning.
• Prepare and deliver executive-level reporting on claim performance, emerging risks, trends, initiatives, and business results.

Skills

Strategic leadership

Operational excellence

Data analytics

People management

Communication

Cross-functional collaboration

Job description

We are seeking a senior claims leader responsible for setting strategy, driving operational performance, and leading a high-performing property claims organization. This role provides strategic and operational leadership across claim handling, customer experience, claim quality, compliance, loss cost management, expense discipline, and talent development. The ideal candidate is results driven, analytical, collaborative, and able to translate business priorities into measurable claims outcomes.

Key Responsibilities

• Lead property claims operations with accountability for achieving financial, operational, customer, quality, compliance, and talent objectives.
• Develop and execute claims strategies that improve claim outcomes, reduce loss costs, manage expenses, and support long-term business goals.
• Establish and reinforce consistent claim handling practices, policies, procedures, and regulatory compliance standards.
• Use data, analytics, claim trends, and performance metrics to identify opportunities, solve problems, and drive continuous improvement.
• Partner cross-functionally to align claim strategy with enterprise priorities.
• Oversee complex and high-severity property claim issues, providing direction, escalation support, and decision-making guidance.
• Lead transformation initiatives that modernize claim workflows, improve customer and employee experiences, and increase operational efficiency.
• Build, coach, and retain a strong leadership team through clear expectations, performance management, succession planning, and talent development.
• Foster a culture of accountability, innovation, customer focus, disciplined execution, and continuous learning.
• Prepare and deliver executive-level reporting on claim performance, emerging risks, trends, initiatives, and business results.

Leadership Competencies

• Strategic Mindset: Connects claims strategy to enterprise goals, anticipates industry trends, and makes decisions that support long-term success.
• Results Driven: Sets clear goals, measures progress, removes barriers, and holds teams accountable for performance outcomes.
• Operational Excellence: Improves processes, reduces complexity, and drives consistency, efficiency, and quality across claim operations.
• Customer Focus: Balances empathy, accuracy, speed, and sound claim judgment to deliver strong customer outcomes.
• Change Leadership: Leads transformation with clarity, resilience, and strong stakeholder engagement.
• Talent Development: Builds leadership capability, coaches for performance, and creates a culture of continuous improvement.

Qualifications

• Claims leadership experience, including responsibility for operational results, claim quality, compliance, and people leadership.

• Demonstrated ability to develop strategy, execute plans, lead change, and deliver measurable business outcomes.
• Strong knowledge of property claim coverage, estimating practices, regulatory requirements, vendor management, and catastrophe response.
• Proven ability to lead geographically dispersed or multi-functional teams in a fast-paced claims environment.
• Experience using performance dashboards, claim analytics, operational metrics, and financial data to make decisions and improve results.
• Excellent communication, negotiation, and coaching skills.