Mechanical Claims Leader: Build Teams & Elevate Service

Reinsurance Associate Inc.; Missouri; On-site; USD 90,000 - 120,000; Full time

Job summary

Reinsurance Associate Inc. in Missouri seeks a Mechanical Claims Manager to lead a high-performing team, drive operational efficiency, and deliver exceptional customer service to customers, dealers, and agents. You will oversee senior adjusters and adjusters, shaping performance, development, and strategic initiatives.

The role emphasizes coaching, process improvements, and collaboration with underwriting, sales, and operations to meet service levels and client satisfaction.

Qualifications

• 5+ years of claims or claims administration leadership experience.
• 2+ years of call center supervisory or leadership experience.
• Proven success in coaching, mentoring, and developing teams.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office applications, including Outlook and Access.
• Self-motivated with a proactive, goal-oriented mindset.
• Strong organizational, communication, and problem-solving abilities.
• Commitment to operational excellence and continuous improvement.

Responsibilities

• Lead, mentor, and develop a team of claim professionals.
• Recruit, hire, train, and onboard new team members.
• Establish performance expectations and provide ongoing coaching and feedback.
• Conduct performance reviews and support employee development plans.
• Foster a collaborative, customer-focused, and results-driven culture.
• Oversee claim setup, adjudication, and resolution activities.
• Deliver exceptional service to customers, business partners, agents, vendors, and internal stakeholders.
• Collaborate with underwriting, sales, and operational teams to drive positive outcomes.

Skills

Claims leadership

Coaching & mentoring

Customer service

Relationship management

Communication skills

Problem-solving

Tools

Microsoft Office

Job description

Reinsurance Associate Inc. in Missouri seeks a Mechanical Claims Manager to lead a high-performing team, drive operational efficiency, and deliver exceptional customer service to customers, dealers, and agents. You will oversee senior adjusters and adjusters, shaping performance, development, and strategic initiatives.

The role emphasizes coaching, process improvements, and collaboration with underwriting, sales, and operations to meet service levels and client satisfaction.