Senior Claims Examiner: Complex Claims & Litigation Expert

Markel Corporation; Richmond (VA); Hybrid; USD 78,000 - 134,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Stock Purchase Plan

PTO and holidays

Job summary

Markel Group seeks an experienced Claims Examiner to resolve moderate to high complexity claims arising from Program accounts. You will evaluate coverage, assess liability, and manage exposure while coordinating with underwriters, insureds, and outside counsel.

The role emphasizes leadership, training, and timely file closure with a focus on cost-effective outcomes and strong stakeholder communication.

Qualifications

• Minimum of 5 years of claims handling experience.
• Successful completion of 3 years as a Claims Examiner.
• Excellent written and oral communication skills.
• Strong analytical and problem solving skills.
• Strong organization and time management skills.
• Ability to deliver outstanding customer service.
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word).
• Ability to work in a team environment.
• Strong desire for continuous improvement.

Responsibilities

• Analyses coverage and communicates coverage positions.
• Conducts, coordinates, and directs investigation into loss facts and extent of damages.
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Contributes to maintenance of claims guidelines and best practice procedures.
• Coordinates loss information for business stakeholders and presents information during meetings with underwriters and/or insureds when applicable.
• Delivers technical training to colleagues and external contacts as appropriate.
• Directs and monitors assignments to experts and outside counsel, ensures effective vendor and litigation management on moderate to high complexity claims including demonstrable savings.
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure.
• Negotiates and settles claims typically in litigation either directly or indirectly.
• Participates in special projects or assists other team members as requested.
• Prepare coverage position letters on matters typically in litigation without assistance of outside coverage counsel.
• Prepares reports by collecting and summarizing information.
• Present at roundtables to senior claims leaders and underwriters on cases going to trial.
• Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
• Sets reserves within authority or makes claim recommendations concerning reserve changes to manager.
• Travel to mediations, trials, and conferences as required.
• Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.

Skills

Claims handling

Claims examiner

Communication skills

Analytical skills

Time management

Customer service

Microsoft Office

Team player

Continuous improvement

Education

Bachelor's degree or equivalent work experience

Job description

Markel Group seeks an experienced Claims Examiner to resolve moderate to high complexity claims arising from Program accounts. You will evaluate coverage, assess liability, and manage exposure while coordinating with underwriters, insureds, and outside counsel.

The role emphasizes leadership, training, and timely file closure with a focus on cost-effective outcomes and strong stakeholder communication.