Senior Claims Analytics Consultant

Voya Financial, Inc.; Minnesota; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

Voya Financial, Inc. is seeking a Claims Consultant Reporting- Leave & Disability to deliver operational insights, create dashboards, and drive performance and service quality across the Leave & Disability organization.

You will partner with Reporting, Operations Leadership, Quality, and Workforce Management to analyze data, identify trends, and propose data-driven improvements that enhance claim outcomes and customer experience.

Qualifications

• 3+ years of experience in business analytics, workforce planning, operational reporting, quality analysis, or claims operations.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data modeling, and reporting automation.
• Bachelor’s Degree.
• Experience within Leave & Disability, Insurance, Claims Operations, or Workforce Management environments.
• Experience utilizing Power BI, Tableau, SQL, Alteryx, or similar reporting and analytics tools.
• Knowledge of quality management practices, root cause analysis, and continuous improvement methodologies.
• Project management or process improvement experience.

Responsibilities

• Analyze performance metrics to identify trends, risks, opportunities, and gaps.
• Create executive dashboards, scorecards, and presentations communicating performance and actions.
• Review audit findings, quality trends, and root cause analyses with the Quality team.
• Identify recurring defects and opportunities through data evaluation.
• Recommend corrective actions, training opportunities, and process improvements.
• Review workforce performance metrics and assess operational impact.
• Support forecasting and performance planning through analytical modeling.
• Ensure communication plans, schedules, and leadership expectations are tracked.
• Follow up with leaders on action completion and implementation.
• Collaborate with Operations, Training, Quality, Workforce Management, and Leadership on strategic initiatives.
• Facilitate discussions on performance trends and opportunities.
• Support business cases and organizational changes with data analysis and reporting.

Skills

Business analytics

Workforce planning

Operational reporting

Quality analysis

Power BI

Tableau

SQL

Alteryx

Excel advanced

Project management

Education

High School Diploma

Bachelor’s Degree

Tools

Power BI

Tableau

SQL

Alteryx

Job description

Voya Financial, Inc. is seeking a Claims Consultant Reporting- Leave & Disability to deliver operational insights, create dashboards, and drive performance and service quality across the Leave & Disability organization.

You will partner with Reporting, Operations Leadership, Quality, and Workforce Management to analyze data, identify trends, and propose data-driven improvements that enhance claim outcomes and customer experience.