Senior Leave & Disability Analytics Consultant

Voya Financial, Inc.; Minneapolis (MN); On-site; USD 79,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Tuition reimbursement

Paid time off

Diversity Celebration Day

Volunteer time off

Job summary

Voya Financial, Inc. in Minneapolis, MN seeks a Sr. Claims Consultant-Reporting Leave & Disability to deliver operational insights that improve claim effectiveness and customer experience.

You will create new and ad hoc reporting, review current reporting for accuracy, and drive data-driven improvements across the Leave & Disability organization. The role collaborates with Reporting, Operations Leadership, Quality, and Workforce Management to influence change, develop dashboards, and support

Qualifications

• 3+ years of experience in business analytics, workforce planning, operational reporting, quality analysis, or claims operations.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data modeling, and reporting automation.
• Experience analyzing large data sets and translating findings into actionable business recommendations.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Responsibilities

• Develop and maintain daily, weekly, monthly, and quarterly operational reporting packages.
• Analyze performance metrics to identify emerging trends, risks, opportunities, and operational gaps.
• Create executive-ready dashboards, scorecards, and presentations that communicate business performance and recommended actions.
• Produce recurring and ad hoc analyses to support leadership decision-making.
• Partner with the Quality team to review audit findings, quality trends, and root cause analyses.
• Identify recurring quality defects and operational opportunities through data evaluation.
• Recommend corrective actions, training opportunities, process improvements, and monitoring strategies to improve performance.
• Measure the effectiveness of action plans and provide ongoing reporting on improvement outcomes.

Skills

Analytical thinking

Communication skills

Multi-tasking

Problem solving

Education

Bachelor’s Degree

Tools

Power BI

Tableau

SQL

Alteryx

Excel

Job description

Voya Financial, Inc. in Minneapolis, MN seeks a Sr. Claims Consultant-Reporting Leave & Disability to deliver operational insights that improve claim effectiveness and customer experience.

You will create new and ad hoc reporting, review current reporting for accuracy, and drive data-driven improvements across the Leave & Disability organization. The role collaborates with Reporting, Operations Leadership, Quality, and Workforce Management to influence change, develop dashboards, and support