Senior Claims Analytics & Reporting Lead

Voya Financial, Inc.; Oregon; Hybrid; USD 79,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a Sr. Claims Consultant Reporting- Leave & Disability in Oregon.

This role focuses on developing and maintaining daily to quarterly reporting packages, analyzing performance metrics, and creating executive dashboards to inform leadership decisions. The ideal candidate has 3+ years in business analytics or claims operations, advanced Excel, and experience with large data sets.

Qualifications

• 3+ years of experience in business analytics, workforce planning, operational reporting, quality analysis, or claims operations.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data modeling, and reporting automation.
• Experience analyzing large data sets and translating findings into actionable business recommendations.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Responsibilities

• Develop and maintain daily, weekly, monthly, and quarterly operational reporting packages.
• Analyze performance metrics to identify emerging trends, risks, opportunities, and operational gaps.
• Create executive-ready dashboards, scorecards, and presentations that communicate business performance and recommended actions.
• Produce recurring and ad hoc analyses to support leadership decision-making.
• Partner with Quality to review audit findings, quality trends, and root cause analyses; identify recurring defects and opportunities.
• Collaborate with Workforce Management to analyze staffing, capacity, productivity, and workload trends.
• Lead quarterly timing and work measurement studies to evaluate processes and service delivery models.
• Present findings and recommendations to leaders; support business cases and organizational change initiatives.

Skills

Business Analytics

Workforce Planning

Operational Reporting

Quality Analysis

Claims Operations

Advanced Excel

Data Modeling

Reporting Automation

Analytical Thinking

Communication Skills

Education

High School Diploma

Bachelor's Degree

Tools

Power BI

Tableau

SQL

Alteryx

Job description

Voya Financial, Inc. is seeking a Sr. Claims Consultant Reporting- Leave & Disability in Oregon.

This role focuses on developing and maintaining daily to quarterly reporting packages, analyzing performance metrics, and creating executive dashboards to inform leadership decisions. The ideal candidate has 3+ years in business analytics or claims operations, advanced Excel, and experience with large data sets.