Leave & Disability Claims Analytics Lead

Voya Financial, Inc.; Saint Paul (MN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision and life plans

Retirement plan – employer paid cash-b

Tuition reimbursement up to $5,250/yr

Paid time off – 20 days, 9 holidays, D

Diversity Celebration Day

Job summary

Voya Financial, Inc. is seeking a Claims Consultant Reporting for the Leave & Disability organization in Minnesota. You will create dashboards, analyze performance, and partner with Quality and Operations to drive improvements in claim handling and customer experience.

The role requires strong Excel and analytics tools expertise (Power BI, Tableau, SQL, Alteryx) and 3+ years in analytics or claims operations. Collaboration across teams and data-driven decision making will be central to success.

Qualifications

• 3+ years of experience in business analytics, workforce planning, operational reporting, quality analysis, or claims operations.
• Bachelor’s Degree required.
• Experience in Leave & Disability, Insurance, Claims Operations, or Workforce Management environments.
• Experience utilizing reporting tools like Power BI, Tableau, SQL, Alteryx, or similar.

Responsibilities

• Create executive-ready dashboards, scorecards, and presentations communicating performance and actions.
• Partner with Quality to review audit findings, trends, and root-cause analyses.
• Identify recurring quality defects and opportunities through data evaluation.
• Recommend actions, training, process improvements, and monitoring strategies to improve performance.
• Review workforce performance metrics and their operational impact.
• Support forecasting and performance planning with analytical modeling and trend analysis.
• Ensure communication plans and schedules are clearly established and tracked.
• Collaborate with Operations, Training, Quality, and Workforce Management on strategic initiatives.

Skills

Advanced Excel

Power BI

Tableau

SQL

Alteryx

Data analysis

Education

Bachelor’s Degree

Tools

Power BI

Tableau

SQL

Alteryx

Job description

Voya Financial, Inc. is seeking a Claims Consultant Reporting for the Leave & Disability organization in Minnesota. You will create dashboards, analyze performance, and partner with Quality and Operations to drive improvements in claim handling and customer experience.

The role requires strong Excel and analytics tools expertise (Power BI, Tableau, SQL, Alteryx) and 3+ years in analytics or claims operations. Collaboration across teams and data-driven decision making will be central to success.