Senior Cisco Collaboration Engineer - UC & Webex Specialist

Black Box; Plano (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Black Box in Plano, TX is seeking a Cisco Unified Communications specialist to install, configure, and troubleshoot core UC products. You will manage Unified Communications Manager, Unity, Unity Connection, Presence, and contact center components.

The role involves deploying voice gateways, LAN switches, QoS, SIP trunks/SBCs, and enforcing security standards while diagnosing issues and maintaining accurate logs.

Responsibilities

• Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
• Install and configure voice gateways as part of the Collaboration solutions
• Install and configure LAN switches and networking components
• Establish QOS policies
• Install and configure SIP border solutions (CUBE and other SBC's)
• Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
• Troubleshoot integrated technology issues and maintain an accurate issues list.

Job description

Black Box in Plano, TX is seeking a Cisco Unified Communications specialist to install, configure, and troubleshoot core UC products. You will manage Unified Communications Manager, Unity, Unity Connection, Presence, and contact center components.

The role involves deploying voice gateways, LAN switches, QoS, SIP trunks/SBCs, and enforcing security standards while diagnosing issues and maintaining accurate logs.