Senior CIAM Solutions Architect & Customer Success Lead

Okta; New York (NY); On-site; USD 169,000 - 253,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Job summary

Okta seeks a Senior Product Acceleration Specialist for Auth0 to drive customer success and deep product adoption in enterprise accounts. You will guide complex CIAM deployments, enable developer teams, and collaborate with product management on roadmap feedback.

You will partner with G2K teams to craft PoCs, enablement assets, and scalable architectures using Node.js, TypeScript, React, and modern mobile SDKs.

Qualifications

• 6+ years in a customer-facing technical GTM role delivering identity or SaaS to enterprise accounts.
• Expert-level understanding of Auth0/CIAM patterns such as low-friction authentication and high-volume user management.
• Proven full-stack development with JavaScript/TypeScript, Node.js, React, and mobile SDKs.
• Deep understanding of identity protocols: SAML 2.0, OAuth 2.0, OpenID Connect, SCIM.
• In-depth CIAM security knowledge and ability to design scalable authentication flows.
• Experience navigating large, complex IT landscapes for enterprise customers (G2K).
• Strong ability to translate technical concepts to non-technical stakeholders and guide senior leaders.
• Bachelor's degree in Computer Science or related field is required.

Responsibilities

• Post-Sales Architectural advisory and troubleshooting with G2K customers to maximize platform capabilities.
• Pre-Sales and NPI launch support with PoCs, demos, and enablement assets to drive technical wins.
• Provide architectural guidance on Auth0 Actions, SDKs, and modern full-stack patterns for customers.
• Serve as a feedback loop with Product Management to identify gaps and roadmap enhancements.
• Create reusable code samples and documentation to empower teams and customer developers.
• Leverage AI tooling to accelerate code generation, SDK debugging, and documentation.
• Manage multiple engagements, prioritize tasks, and respond to high-priority escalations.

Skills

GTM experience

Auth0/CIAM depth

Full-stack JS/TS

SAML/OIDC/OAuth

Security & threat defense

Enterprise advisory

Communication skills

Education

Bachelor's degree in CS/IT

Tools

Node.js

React

TypeScript

Job description

Okta seeks a Senior Product Acceleration Specialist for Auth0 to drive customer success and deep product adoption in enterprise accounts. You will guide complex CIAM deployments, enable developer teams, and collaborate with product management on roadmap feedback.

You will partner with G2K teams to craft PoCs, enablement assets, and scalable architectures using Node.js, TypeScript, React, and modern mobile SDKs.