Senior Product Acceleration Specialist - Auth0

Okta; Chicago (IL); On-site; USD 150,000 - 190,000; Full time

Job summary

Okta seeks a Senior Product Acceleration Specialist for Auth0 to drive customer success and deep product adoption within enterprise accounts. You will advise on deployment architectures, guide NPIs, and enable developer teams across multiple engagements.

In this role you’ll bridge GTM, engineering, and product management, shaping the Auth0 roadmap with real-world feedback while accelerating customer value at scale.

Qualifications

• 6+ years in a customer-facing technical GTM role delivering identity or SaaS solutions to enterprise accounts.
• Expert-level understanding of Auth0/CIAM platform patterns and deployment.
• Full-stack development experience with JavaScript/TypeScript, Node.js, React, and mobile SDKs.
• Deep knowledge of identity protocols: SAML 2.0, OAuth 2.0, OpenID Connect, SCIM.
• Experience navigating G2K enterprise accounts and complex deployments.

Responsibilities

• Post-Sales Architectural Advisory & Troubleshooting with G2K Enterprise Customers to guide patterns and resolve configuration challenges.
• Pre-Sales & NPI Launch Support with Sales Engineering; develop PoCs and enablement assets for NPIs.
• Developer Enablement & Prototyping providing guidance on Auth0 Actions, SDKs, and modern full-stack patterns.
• Product & NPI Feedback Loop acting as liaison to identify gaps and drive roadmap enhancements.
• Field & Customer Mentorship creating reusable samples and docs for training across teams.
• AI Tooling & Automation to accelerate code generation, debugging, and docs.
• Multi-Project Execution managing concurrent engagements and rapid escalations.

Skills

GTM Experience

Customer-facing

Technical Advisory

Architectural Guidance

Tools

Node.js

TypeScript

React

Mobile SDKs

Job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Title of Job: Senior Product Acceleration Specialist - Auth0

Reports to: Director, Product Acceleration

Job Purpose

As a Senior Product Acceleration Specialist for Auth0, you will play a critical role in driving customer success, deep product adoption, and long-term retention across Okta's most strategic Global 2000 (G2K) enterprise accounts. In this highly technical, developer-centric role, you will act as a trusted advisor to enterprise engineering, architecture, security, and application teams, helping them deploy complex, low-friction, high-volume Customer Identity and Access Management (CIAM) solutions on the Auth0 platform.

Leveraging your deep Auth0 domain knowledge, you will guide customers through their deployment journeys by supporting key architectural decisions, driving optimal platform usage, and troubleshooting complex technical issues. Operating at the intersection of post-sales support, developer enablement, and product innovation, your core focus will include deploying modern front-end frameworks alongside validating New Product Introductions (NPIs). In doing so, you will act as the essential feedback bridge between G2K engineering teams and Auth0's Product Management.

Duties & Responsibilities

• Post-Sales Architectural Advisory & Troubleshooting: Partner directly with G2K Enterprise Customers to guide complex implementation patterns, navigate key architectural decisions, and resolve complex configuration challenges to maximize platform capabilities.
• Pre-Sales & NPI Launch Support: Partner with Sales Engineering and Go-To-Market (GTM) teams during the rollout of New Product Introductions (NPIs). Develop high-impact Proof of Concepts (PoCs), early-adopter demonstrations, and technical enablement assets to help secure technical wins and drive initial pipeline for emerging Auth0 capabilities within G2K accounts.
• Developer Enablement & Prototyping: Assist customer development teams by providing architectural guidance on custom Auth0 Actions, SDK implementation blueprints, and modern full-stack application patterns (Node.js, TypeScript, React, Mobile).
• Product & NPI Feedback Loop: Act as a technical liaison between G2K Enterprise Customers and Auth0 Product Management to identify feature gaps, test early-stage NPIs, and drive product roadmap enhancements based on real-world enterprise needs.
• Field & Customer Mentorship: Create reusable code samples, technical documentation, and enablement guides to train G2K teams (Professional Services, Customer Success, Pre-Sales, Partners) and customer developers on advanced Auth0 capabilities.
• AI Tooling & Automation: Leverage AI tools and LLM workflows to accelerate code generation, SDK debugging, technical documentation, and complex implementation analysis.
• Multi-Project Execution: Manage multiple concurrent technical engagements effectively while prioritizing tasks to ensure high customer satisfaction, which includes providing a rapid, hands‑on response to high-priority customer escalations and fast-moving GTM activities.

Qualifications & Technical Requirements

• Experience: 6+ years in a customer-facing technical field role within a Go-To-Market (GTM) organization (e.g., Pre-Sales/Sales Engineering, Professional Services, Solutions Architecture, Technical Account Management, Customer Success, or Senior Support) delivering identity or SaaS solutions to enterprise accounts.
• Auth0 & CIAM Depth: Expert-level understandingoftheAuth0platformandmodernCustomerIdentityandAccess Management (CIAM) patterns, including low-friction authentication, high-volume user management, and extensibility via custom Auth0 Actions.
• Full-Stack Development Skills: Proven experience reading, writing, and debugging full-stack application code using JavaScript/TypeScript, Node.js, React, and modern Mobile SDKs.
• Identity Protocols & Security: Deep understanding of identity federation, access control frameworks, and core protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM.
• Identity Security & Threat Defense: In-depth knowledge of the CIAM threat landscape, with a proven ability to design and scale resilient authentication flows that mitigate both traditional identity attacks (credential stuffing, account takeover, automated bot attacks, etc.) and emerging next-generation threats (AI-driven social engineering, LLM-based phishing, automated fraud attacks, etc.)
• G2K Enterprise Experience: Demonstrated history of navigating com